Complaint Review: Leaders Merchant Services - Camarillo California

Here is a copy of the letter I sent to Ms. Janelle on September 5, 2007 with resolution. September 5, 2007 Janelle (((REDACTED))) Re: Aqua Cleara MID: 4228990700023906 Dear MS. Janelle: Thank you for taking time out of your busy schedule to speak with me in regards to your dissatisfaction and experience with Leaders Merchant Services. It was extremely distressing for me to hear about all the mishaps and lack of response from our company. We at Leaders Merchant Services do not support this type of behavior and fully realize our merchants deserve to be treated in a prompt and professional manner. Ms. Janelle, I have personally verified that your account is closed with no further pending charges. Additionally, the Early Termination Fee of $350.00 that was charged on June 14, 2007, will be refunded to your account. These funds should appear in your account by the end of the week. Again, Ms. Janelle, Leaders Merchant Services sincerely apologizes for any inconvenience this has caused you. We at LEADERS like to pride ourselves in our offered services, and we would gladly welcome your business should you decide to give us another chance in the future. Sincerely, Corrie Fietsch

I'D like to compile a file on this company for my own personal research, please contact me if you have any information on Leaders having a class action law suit filed against them or if you are finding it difficult to get things settled.

1. Why should a merchant who can't get their account to work have to pay a closing fee.?????? 2 Why should a merchant have to spend 6 months back and forth with Leaders trying to get unathorized fees reembersed? 3.Why doesn't anyone at leaders call the Merchant back? 4.Why doesn't leaders contact Dani Reed in New accounts who made my contract with me? 5.Why doesn't Dani Reed in New accounts call the merchant back? 6. Why didn't Dan Gable in the so called "Closing Dept" ever call me back after I left 4 messages telling him I couldn't get my account to work and to close my account.? 7. Leaders admits that I am not athorized to make large transactions. My Pool and home water systems start at $5,000 a system. Dani Reed said I was Athorized.. so why is Leaders even bothering me with "Closing fees?" weird stuff here. 8. Marvin Davis with Leaders was able to find my contract, and because he saw my contract he was able to reemberse me the dormancy fees. I asked him to fax me over a copy of my contract which he had and it was the same contract I had. Why has anyone else not been able to find my same contract??? Yes I got paid back because everytime I called Leaders, Dani Reed would inform Customer service about my contract and I would get my money back.. So why can't the person who responds to this report find the same contract???? that's really weird. 9. On Jan 18 I faxed over to Dani Reed reciepts of my sales starting at $5,000. She told me I needed to do this to get approved. after a month or so. she told me I had been approved. so why hasn't anyone contacted Dani Reed to question her on why she told me I was athorized and had a working account. This is not my problem this is an in office problem and I shouldn't have to pay fees for Leaders not being organized.???? 10 on trying to run my FIRST transaction Chris from Leaders fraud dept told me they had to hold my money because I was not athorized to make big sales. she told me that Leaders would have to take out a wopping %5 as well, instead of the %2 they told me they would take out initially. why does't Leaders Rebuttle mention anything about contacting Chris in the fraud dept. The things they leave out are unbelievable. CLEARLY, I HAVE TRIED FAIRLY TO DO BUSINESS WITH LEADERS AND CAN NOT GET A WORKING ACCOUNT WITH THEM. what do they expect???? I'll tell you what they expect. they want me to PAY THEM MONEY. that's all they are concerned about.. no apologies from them.. just give us more money for leaving us. Because they don't call me back, or aknowlage my existance until I write an online complaint report they leave myself and many many others with the impression of them being scam artists. Further more.. I called Leaders to find out who was repsonding to the online conplaints from the Better Business bureau and Ripoff.com and she works in the Operations dept which doesn't even deal with contracts. Wonder why the people who signed me up and the fraud Dept haven't been contacted... IAM NOT ASKING FOR ANY MONEY. I JUST WANT TO BE LEFT ALONE. I DON'T WANT LEADERS TRYING TO GET MONEY FROM ME ANYMORE. THEY HAVE BEEN DOING THAT FOR THE LAST 6 MONTHS AND I HAVE HAD ENOUGH And last but not least.. why doesn' The better business bureau and rip off reports have over 60 merchant customers with virtually the same complaints and circumstances as me? really makes you wonder.

1. Why should a merchant who can't get their account to work have to pay a closing fee.?????? 2 Why should a merchant have to spend 6 months back and forth with Leaders trying to get unathorized fees reembersed? 3.Why doesn't anyone at leaders call the Merchant back? 4.Why doesn't leaders contact Dani Reed in New accounts who made my contract with me? 5.Why doesn't Dani Reed in New accounts call the merchant back? 6. Why didn't Dan Gable in the so called "Closing Dept" ever call me back after I left 4 messages telling him I couldn't get my account to work and to close my account.? 7. Leaders admits that I am not athorized to make large transactions. My Pool and home water systems start at $5,000 a system. Dani Reed said I was Athorized.. so why is Leaders even bothering me with "Closing fees?" weird stuff here. 8. Marvin Davis with Leaders was able to find my contract, and because he saw my contract he was able to reemberse me the dormancy fees. I asked him to fax me over a copy of my contract which he had and it was the same contract I had. Why has anyone else not been able to find my same contract??? Yes I got paid back because everytime I called Leaders, Dani Reed would inform Customer service about my contract and I would get my money back.. So why can't the person who responds to this report find the same contract???? that's really weird. 9. On Jan 18 I faxed over to Dani Reed reciepts of my sales starting at $5,000. She told me I needed to do this to get approved. after a month or so. she told me I had been approved. so why hasn't anyone contacted Dani Reed to question her on why she told me I was athorized and had a working account. This is not my problem this is an in office problem and I shouldn't have to pay fees for Leaders not being organized.???? 10 on trying to run my FIRST transaction Chris from Leaders fraud dept told me they had to hold my money because I was not athorized to make big sales. she told me that Leaders would have to take out a wopping %5 as well, instead of the %2 they told me they would take out initially. why does't Leaders Rebuttle mention anything about contacting Chris in the fraud dept. The things they leave out are unbelievable. CLEARLY, I HAVE TRIED FAIRLY TO DO BUSINESS WITH LEADERS AND CAN NOT GET A WORKING ACCOUNT WITH THEM. what do they expect???? I'll tell you what they expect. they want me to PAY THEM MONEY. that's all they are concerned about.. no apologies from them.. just give us more money for leaving us. Because they don't call me back, or aknowlage my existance until I write an online complaint report they leave myself and many many others with the impression of them being scam artists. Further more.. I called Leaders to find out who was repsonding to the online conplaints from the Better Business bureau and Ripoff.com and she works in the Operations dept which doesn't even deal with contracts. Wonder why the people who signed me up and the fraud Dept haven't been contacted... IAM NOT ASKING FOR ANY MONEY. I JUST WANT TO BE LEFT ALONE. I DON'T WANT LEADERS TRYING TO GET MONEY FROM ME ANYMORE. THEY HAVE BEEN DOING THAT FOR THE LAST 6 MONTHS AND I HAVE HAD ENOUGH And last but not least.. why doesn' The better business bureau and rip off reports have over 60 merchant customers with virtually the same complaints and circumstances as me? really makes you wonder.

1. Why should a merchant who can't get their account to work have to pay a closing fee.?????? 2 Why should a merchant have to spend 6 months back and forth with Leaders trying to get unathorized fees reembersed? 3.Why doesn't anyone at leaders call the Merchant back? 4.Why doesn't leaders contact Dani Reed in New accounts who made my contract with me? 5.Why doesn't Dani Reed in New accounts call the merchant back? 6. Why didn't Dan Gable in the so called "Closing Dept" ever call me back after I left 4 messages telling him I couldn't get my account to work and to close my account.? 7. Leaders admits that I am not athorized to make large transactions. My Pool and home water systems start at $5,000 a system. Dani Reed said I was Athorized.. so why is Leaders even bothering me with "Closing fees?" weird stuff here. 8. Marvin Davis with Leaders was able to find my contract, and because he saw my contract he was able to reemberse me the dormancy fees. I asked him to fax me over a copy of my contract which he had and it was the same contract I had. Why has anyone else not been able to find my same contract??? Yes I got paid back because everytime I called Leaders, Dani Reed would inform Customer service about my contract and I would get my money back.. So why can't the person who responds to this report find the same contract???? that's really weird. 9. On Jan 18 I faxed over to Dani Reed reciepts of my sales starting at $5,000. She told me I needed to do this to get approved. after a month or so. she told me I had been approved. so why hasn't anyone contacted Dani Reed to question her on why she told me I was athorized and had a working account. This is not my problem this is an in office problem and I shouldn't have to pay fees for Leaders not being organized.???? 10 on trying to run my FIRST transaction Chris from Leaders fraud dept told me they had to hold my money because I was not athorized to make big sales. she told me that Leaders would have to take out a wopping %5 as well, instead of the %2 they told me they would take out initially. why does't Leaders Rebuttle mention anything about contacting Chris in the fraud dept. The things they leave out are unbelievable. CLEARLY, I HAVE TRIED FAIRLY TO DO BUSINESS WITH LEADERS AND CAN NOT GET A WORKING ACCOUNT WITH THEM. what do they expect???? I'll tell you what they expect. they want me to PAY THEM MONEY. that's all they are concerned about.. no apologies from them.. just give us more money for leaving us. Because they don't call me back, or aknowlage my existance until I write an online complaint report they leave myself and many many others with the impression of them being scam artists. Further more.. I called Leaders to find out who was repsonding to the online conplaints from the Better Business bureau and Ripoff.com and she works in the Operations dept which doesn't even deal with contracts. Wonder why the people who signed me up and the fraud Dept haven't been contacted... IAM NOT ASKING FOR ANY MONEY. I JUST WANT TO BE LEFT ALONE. I DON'T WANT LEADERS TRYING TO GET MONEY FROM ME ANYMORE. THEY HAVE BEEN DOING THAT FOR THE LAST 6 MONTHS AND I HAVE HAD ENOUGH And last but not least.. why doesn' The better business bureau and rip off reports have over 60 merchant customers with virtually the same complaints and circumstances as me? really makes you wonder.

1. Why should a merchant who can't get their account to work have to pay a closing fee.?????? 2 Why should a merchant have to spend 6 months back and forth with Leaders trying to get unathorized fees reembersed? 3.Why doesn't anyone at leaders call the Merchant back? 4.Why doesn't leaders contact Dani Reed in New accounts who made my contract with me? 5.Why doesn't Dani Reed in New accounts call the merchant back? 6. Why didn't Dan Gable in the so called "Closing Dept" ever call me back after I left 4 messages telling him I couldn't get my account to work and to close my account.? 7. Leaders admits that I am not athorized to make large transactions. My Pool and home water systems start at $5,000 a system. Dani Reed said I was Athorized.. so why is Leaders even bothering me with "Closing fees?" weird stuff here. 8. Marvin Davis with Leaders was able to find my contract, and because he saw my contract he was able to reemberse me the dormancy fees. I asked him to fax me over a copy of my contract which he had and it was the same contract I had. Why has anyone else not been able to find my same contract??? Yes I got paid back because everytime I called Leaders, Dani Reed would inform Customer service about my contract and I would get my money back.. So why can't the person who responds to this report find the same contract???? that's really weird. 9. On Jan 18 I faxed over to Dani Reed reciepts of my sales starting at $5,000. She told me I needed to do this to get approved. after a month or so. she told me I had been approved. so why hasn't anyone contacted Dani Reed to question her on why she told me I was athorized and had a working account. This is not my problem this is an in office problem and I shouldn't have to pay fees for Leaders not being organized.???? 10 on trying to run my FIRST transaction Chris from Leaders fraud dept told me they had to hold my money because I was not athorized to make big sales. she told me that Leaders would have to take out a wopping %5 as well, instead of the %2 they told me they would take out initially. why does't Leaders Rebuttle mention anything about contacting Chris in the fraud dept. The things they leave out are unbelievable. CLEARLY, I HAVE TRIED FAIRLY TO DO BUSINESS WITH LEADERS AND CAN NOT GET A WORKING ACCOUNT WITH THEM. what do they expect???? I'll tell you what they expect. they want me to PAY THEM MONEY. that's all they are concerned about.. no apologies from them.. just give us more money for leaving us. Because they don't call me back, or aknowlage my existance until I write an online complaint report they leave myself and many many others with the impression of them being scam artists. Further more.. I called Leaders to find out who was repsonding to the online conplaints from the Better Business bureau and Ripoff.com and she works in the Operations dept which doesn't even deal with contracts. Wonder why the people who signed me up and the fraud Dept haven't been contacted... IAM NOT ASKING FOR ANY MONEY. I JUST WANT TO BE LEFT ALONE. I DON'T WANT LEADERS TRYING TO GET MONEY FROM ME ANYMORE. THEY HAVE BEEN DOING THAT FOR THE LAST 6 MONTHS AND I HAVE HAD ENOUGH And last but not least.. why doesn' The better business bureau and rip off reports have over 60 merchant customers with virtually the same complaints and circumstances as me? really makes you wonder.

This merchant is making claims against Leaders Merchant Services that are not true. This merchant signed a merchant application that showed ZERO monthly fees, as the sales rep promised. She also signed a Pre-Application that stated that she would be charged a $7.30 Dormancy Fee for the months that she did not process ANYTHING at all, to help defray LEADERS' costs of keeping the account on file. This was not a monthly fee, but rather a non-processing fee in the event that such a month occurred. To LEADERS' credit, when the merchant complained about the one fee of $7.30, it was refunded to her. The merchant was also charged a $99 Annual Fee that was clearly disclosed on the Merchant Application that she signed. When she complained about this, this too was refunded in good faith that the merchant would continue processing with LEADERS. Instead, the merchant cancelled her account within the next two days. She was charged a $350 Early Termination Fee that is clearly defined in the Terms and Conditions of the Merchant Agreement. When the merchant reopened her account a few days later, this $350 ETF was refunded. She ran a transaction over $5000 on June 14th, but did not batch out this transaction until June 21st. Since the amount was over her average ticket of $2000, the funds were held and she was asked to provide proof that the transaction was legitimate. After the proof was provided on June 21st, the funds were released on June 28th. Please note that this is ONE WEEK after the transaction was batched out. Until the merchant batches, LEADERS is not even aware of the transaction. Please note that LEADERS has never claimed to be part of Chase Bank. LEADERS was an Independent Sales Office (ISO)/Merchant Service Provider (MSP) of JPMorgan Chase Bank. That means LEADERS had a relationship with JPMorgan Chase in which the bank would fund the merchants' transactions into their bank accounts within 48 hours. It is JPMorgan Chase restrictions that forces LEADERS to hold funds that are over the limits until they are verified. This is how any MSP handles situations like these, to avoid loss from fraud. The merchant has sent in a closure request to LEADERS. Her account is scheduled to be closed, but once again, there will be a $350 ETF associated with this. LEADERS has done nothing wrong by the merchant; everything has occurred according to the contract that she signed.