- Report: #283106
Complaint Review: LEADERS MERCHANT SERVICES - Camarillos California
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Author Confirmed
Why?
LEADERS MERCHANT SERVICES
725 Via Alondra Camarillos, 93012 California, U.S.A.
Phone:
800-876-9843
Web:
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LEADERS MERCHANT SERVICES Yet One More Bait and Switch Lies by Omission and Ignoring Customer Camarillos California
I wish I would have known about this site in August before I changed to this ridicuous company. I switched to Leaders because Allan sounded honest and up front. No customer service from previous company so I changed to Leaders.
Claims that the lowest fees have highest sales, but is opposite. Allan sold 2 accounts & different machine, but 2 accounts caused problem-we HAD TO HAVE store and forward machine with no phone lines for offsite shows. Ordered different machine, charged us the highest price, $500 & 2nd $35 shipping. We were charged $99/yr annual fee-I NEVER KNOWINGLY SIGNED THAT. That would have stopped the deal with Leaders. I got the other fees stopped and hopefully refunded, 4 -10.95, 4 - 4.95, Non-qual to 3.50%, but still higer rate than previous company.
A cust serv rep (csr) & manager Rhonda said that the swiped and keyed accounts were the same rate, so drop 1 account. Several CSR told conflicting stories about that, have cost us over $500 in additional rates and fees in just 2 months.
Now keyed accounts are highest rates. I questioned Allan about 4.99%, but he said that it would never happen, that they were only for cards from out of the country. I was charged the highest rate 4.99% on 2.5 months of sales over $6000 because the auto batch wasnt programmed, ads say they do. NEVER mentioned business cards go to non-qualified high rates. I had to PROGRAM machine to auto batch, CSR says that some dont batch, WE HAVE PROOF THEY DO BATCH.
Calls not returned, treated rudely. NO consistency-no trust, lies by omission, trick ridden contract-impossibe. Our store is in the middle of Iowa, a fabric store, not a lot of international or business credit cards. In the middle of October they locked us out of the website that shows daily details.
Need I say more? Yes! I want back: $99 annual fee reimbursed, more non-qualified rerun to mid qualified, return the machine, or reimburse $200, cancel the contract with NO EARLY CANCELLATION FEES. The keyed in sales on the account ending in 72 rerun to the proper rate. I estimate receiving about $300 more in rate fee reductions and reimbursement to us. Details of ALL of OCTOBER daily sales - without notice they changed websites for reporting and we cannot access which makes it impossible to reconcile with bank.
Small biz owner
Minneapolis, Minnesota
U.S.A.
Claims that the lowest fees have highest sales, but is opposite. Allan sold 2 accounts & different machine, but 2 accounts caused problem-we HAD TO HAVE store and forward machine with no phone lines for offsite shows. Ordered different machine, charged us the highest price, $500 & 2nd $35 shipping. We were charged $99/yr annual fee-I NEVER KNOWINGLY SIGNED THAT. That would have stopped the deal with Leaders. I got the other fees stopped and hopefully refunded, 4 -10.95, 4 - 4.95, Non-qual to 3.50%, but still higer rate than previous company.
A cust serv rep (csr) & manager Rhonda said that the swiped and keyed accounts were the same rate, so drop 1 account. Several CSR told conflicting stories about that, have cost us over $500 in additional rates and fees in just 2 months.
Now keyed accounts are highest rates. I questioned Allan about 4.99%, but he said that it would never happen, that they were only for cards from out of the country. I was charged the highest rate 4.99% on 2.5 months of sales over $6000 because the auto batch wasnt programmed, ads say they do. NEVER mentioned business cards go to non-qualified high rates. I had to PROGRAM machine to auto batch, CSR says that some dont batch, WE HAVE PROOF THEY DO BATCH.
Calls not returned, treated rudely. NO consistency-no trust, lies by omission, trick ridden contract-impossibe. Our store is in the middle of Iowa, a fabric store, not a lot of international or business credit cards. In the middle of October they locked us out of the website that shows daily details.
Need I say more? Yes! I want back: $99 annual fee reimbursed, more non-qualified rerun to mid qualified, return the machine, or reimburse $200, cancel the contract with NO EARLY CANCELLATION FEES. The keyed in sales on the account ending in 72 rerun to the proper rate. I estimate receiving about $300 more in rate fee reductions and reimbursement to us. Details of ALL of OCTOBER daily sales - without notice they changed websites for reporting and we cannot access which makes it impossible to reconcile with bank.
Small biz owner
Minneapolis, Minnesota
U.S.A.
1 Updates & Rebuttals
Sarah
Camarillo,California,
U.S.A.
LEADERS regrets to hear the merchant is not satisfied with the service she received and that she feels we have mislead her.
#2UPDATE Employee
Mon, November 12, 2007
LEADERS prides itself in providing our merchant's with quality service and does not like to hear that anyone has had an unpleasant experience with us. Nevertheless we would like to remedy as many of the merchant's concerns as possible. The merchant opened two accounts with our company on August 10, 2007 and purchased an ICE 5500 credit card terminal which accommodated both accounts for $199.00 plus $35.00 shipping. It was later determined that the merchant would need a different credit card terminal to accommodate her store and forward business needs, and the merchant was sold a Nurit 8320-L. The merchant returned the ICE 5500 and was charged an additional $141.00 for the difference between the ICE 5500 and the Nurit 8320-L plus another $35.00 for shipping. It is a standard policy for our company to charge $35.00 every time we ship equipment. The merchant states she was also charged an Annual Fee of $99.00 and would never have gone ahead with the deal had she known she would be charged this Annual Fee. (These fees as well as all of our fees are clearly disclosed in the application signed by the merchant). The merchant also states she was being charged $10.95 a month for our Premium Customer Care Package and $4.95 a month for our Manual Imprinter Rental on both accounts. Our records indicated the merchant was charged for both services on both accounts for the months of September and October. However, we did issue a refund to one of the accounts for the Premium Customer Care Package for $10.95, and cancelled the service accordingly. The merchant was also told by our Customer Service Representative that she could conduct her business with one merchant account and therefore, one of the accounts was closed. The open account however, was a swiped only account which did not serve the merchants needs. Therefore, we will immediately adjust the following rates; check/debit at 1.18%, Qual rate at 1.69%, Mid-Qual rate at 2.29% and Non-Qual - rate at 3.09% that were SPECIFICALLY established to save the merchant money. These rates will accommodate both swiped and keyed transactions. LEADERS would like the merchant to continue processing with us. We are willing to refund the Annual Fee, cancel the Premium Customer Care Package, and refund those fees, and refund the Manual Imprinter Rental Fee, as well as refund one of the shipping charges. If the merchant does not accept this option, LEADERS is willing to cancel the merchant account with no Early Termination Fee. LEADERS welcomes a call to Corrie Fietsch, Manager Merchant Services at (877) 538-3377 to let us know which resolution would suit her best.
