Complaint Review: Leaders Merchant Services - Simi Valley California

I was called for months when setting up my businesss, finally decided to go with merchant services/leaders. Three weeks after I signed up and they kept calling me to set up the account which all I had received at that time was a plate for an old type credit card processing machine.  They said set it up anyway so after. creating  an account and asking questions this was not going to work for my type of business and I asked them to close it. Since it would. To work for me. She told me that I had to call the salesperson.

I did and I emailed him several times crickets the man who called every other day was gone. I then looked at my bank account and saw a transaction free from them. I called again and what it was for and they told me a month.y fee. I explained I canceled the day I received it and that I have never used it. Sent another email. Two months later again their is a fee called complaine again, pass me to person to person and was told that no one could get a a hold of me and that they tried one yes One time to call me back. Though they left no voicemail.

I reported this to my bank who told me to report the change. Lol the next day I am slammed with 165.00 change from them I called again and was told that was a fee for my service account upkeep? I dem deed my mo ey be refunded Nd they sent me a closure form. Which I immediately sent back Nd two days later got a notice my account was closed.  What account it’s been three months I have not processes one transaction! I called my bank and my attorney! i put a stop payment on my account this is what they usesd every time ACH transaction MTOT DISC.  

I called to request my funds back Nd they said they could not due that and hung up on me. So image my surprised when today I look at my account and their is  a $350.00 charge from Leaders account closed fee. They changed their billing name to by pass me blocking how they took money everyother time! Can you say FRAUD..... I did not agree to let you take money from my account under any name! Customer service is a joke.  Never did I receive any statement or notice they were going to take money out of my account.

So you all dontbdo service that was and we can call customer service? It’s been four months of hell pure hell and you all have taken over 500 illegally from my account.. want to know where I will be tommorrow morning filing criminal charges again you and your subsidiaries and cost for me having to change my bank account and order néw cards and checks and all the hours I’m now having to spend contacting my vendors to give them my new information! 

You all all suck and do Not care about your customers, once they become clients.  SHAME ON YOU!

Leaders Merchant Services LLC deceives and traps its customers by not informing them of contract terms or even that they are under contract until they want to discontinue service. This type of business practice is a direct violation of Californias consumer protection laws.

I would like merchants to join to sue this company all together whom they charged ETF and other hidden fees.. Were you informed that you are going into the binding contract with them or fees you were not aware? So, lets stand up and stand our rights.

Complaint State Attorney of California- http://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Complaint California Department of Consumer Affairs - https://www.dca.ca.gov/webapps/cru/gencomplaint.php

Better Business Bureau (BBB) complaint

ETF (early termination fee) is usually charged when a consumer has used or received a service and decided to close the account but in my case this company solely decided to approve and close the account at the same time without showing me any service and charged ETF cancellation fee. This business illegal practice trying to charge a consumer ETF solely by himself without any service. I wish some good lawyers help me to take this company to court to claim for millions of dollars punitive damage for this type of business practice.

1. Approval 2. Suspension by company 3. BINGO they charge ETF in 30days without giving any service to the consumer :)

By the way, be AWARE this company has MANYYYY hidden FEES and ETF (early termination fee) one of them. Don't become a steak on their bigggg plate :) Good luck if you want to deal with them :)! I already got my lesson and enough.

I've just faced the same problem with Leaders Merchant Services LLC. Have you ever thought why they have super bottom % rates for credit card processing when Wells Fargo Bank does not have so low rates?! Simple.. you get around 0.30% per processing against many hidden fees you will incure in future AND they balance the rate to around 5-10% I guess). Waste of time speaking with Leaders Merchant Services LLC believe me. Work with your banks directly, these private ISO/MSP of banks will bind you with a contract after which you'll regret like we already did and writing here. Check Better Business Bureau www.bbb.org about this company, that'll be a clear prove that this company is waste of time and money.

Leaders Merchant Services is a 6 year old company, headquartered in California. We ARE a registered ISO/MSP of JP Morgan Chase Bank. JP Morgan Chase Bank does not confirm its registered ISO/MSP offices to third parties due to the sheer number of offices that represent them in the US. But, we are registered with them and we would be happy to provide the Rip Off report with appropriate documentation of this relationship. Further, if the merchant would review his merchant contract, it is very clear that his contract is with JP Morgan Chase Bank. We have thousands of merchants throughout the US, and we take pride in the manner in which we do business with our merchants. We simply do not do business as described by this merchant. We have no problems with American Express or Discover. We have never done business with Bank of America, and we are quite sure B of A has never heard of us. We have never done business with Diner's Club and are quite certain they do not know of us at all. And, the statement that other credit card companies and other banks have a non-recommendation for Leaders is utterly and completely contrived. This simply does not exist. It is, of course, very clear that this merchant is not happy with us. If a merchant is unhappy with us, we bend over backwards to resolve the problem. We do not want unhappy merchants and cannot fathom the extent of this merchant's issues with us. We have, in 6 years, NEVER read anything like this. Since the merchant's statements are so beyond the pale, we run the risk of dignifying these statements with this response. In any event, while it is sometimes impossible to please everyone, we want to try. If the complaining merchant sends documentation to us of the money they claim we have taken improperly, we will PROMPTLY research it, and if we have erred in any way, we will make it right. The correspondence should be sent to the attention of "CFO". For the record, our documentation and our actions are well documented, as is required by standard industry practices, and we are, as of this writing, satisfied that our conduct with this merchant was, at all times, professional, and proper.