- Report: #1123402
Complaint Review: Leaders Merchant Services - Thousand Oaks California
-
Author Not Confirmed
Why?
Leaders Merchant Services
P O Box 3429 Thousand Oaks, 91359 California, USA
Phone:
8005544777
Web:
www.leadersmerchantservices.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Leaders Merchant Services ipayment, Inc. Withholding funds Thousand Oaks California
This credit card processing company has put a hold on our account and is withholding more than $11,000 in funds to us over what they have called a security risk. There are three charges made over the course of a month to a single card holder that they now deem as a risk. Yet we have provided them with copies of the actual invoices, credit card receipts, and they have even contacted the card holder directly. The card holder told them the charges were legitimate and well within his credit limit.
Our company has never had a disputed credit card charge and hardly ever even processes a credit. We have provided them every bit of information they have requested and yet they will not release our funds.
This action is totally uncalled for. They will not provide us any type of time line for releasing our funds.
1 Updates & Rebuttals
Cherie
Allen,Texas,
ACH ID
#2Consumer Comment
Wed, March 26, 2014
I'm having a problem with Leaders right now. They filled out the "Application" for me over the phone but never showed me any of their hidden fees and language. I have an email that I sent to them in response to them being unable to get approval with underwriting because the sales agent incorrectly filled out the form. I told them to stop working on setting up an account as I had decided to go elsewhere. This was BEFORE an account was created ... which by the way I didn't understand that I was setting up an account ... it was just an APPLICATION.
Now they are saying I have to sign a form to close the account ... which never should have be started. I have contacted my bank to prevent any charges from them but I won't know until they try to cahrge me what their charges look like.
Can you add any info on what the charges from them look like from your bank statement? Like what their ACH ID is, etc? It would be helpful if we could be able to specify what accounts to block from our bank side. If it comes to it then I will close the account and start a new one but I hate to do that because of these crooks.
