Sarah
Camarillo,#2UPDATE Employee
Thu, September 27, 2007
The merchant states their account automatically renewed itself in March, along with a $25.00 deduction from his account for monthly fees. The merchant contacted our Customer Care Department to cancel their account and was informed they would be charged an Early Termination Fee for cancelling after their anniversary date. The merchant is required to send a closing letter into our company 30 days before the contract's anniversary date, which is a standard procedure in our industry. We apologize for any inconvenience this may have caused the merchant however, all of this is clearly disclosed in the application signed by the merchant. The merchant also states the $25.00 monthly minimum fee was to be waived and a refund was to be issued for the months of May and June. The merchant contacted our Customer Care Department in July to inform us these credits had not been issued, and now he was being charged for the month of July, as well. This was not handled as promised and LEADERS truly apologizes for our error and would like nothing more than to correct this situation without delay. But we cannot until we know who this merchant is. If the merchant will call our Manager of Merchant Services, Corrie Fietsch at (877) 538-3377, we will endeavor to promptly remedy the concerns expressed by the merchant.