- Report: #920937
Complaint Review: Legal Zoom - Glendale California
Reported By:
Annoyed -
Ann Arbor, Michigan, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Legal Zoom
101 N. Brand Blvd., 11th Floor, Glendale, 91203 California, United States of America
Phone:
Web:
www.legalzoom.com
Categories:
Business Rating:
(0)
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Legal Zoom Deceptive Practices Glendale, California
Report Attachments
I usually use Bxx F (((REDACTED))) to set up my corporations, but, I thought I would give Legal Zoom a try. Initially the online forms were a bit longer than standard, yet, all went smoothly until I finished my order and it was noted that the "Economy Service" that I choose would take 35 days to process my order. Information receiveda after the fact is not helpful !!! I let it go and did receive my documents within three weeks or so. Then a few weeks later my credit card is charged $ 159 for an "annual auto-renewal program" that I did not knowingly authorize .... I would not have missed that info had it been disclosed. I contacted Legal Zoom and they refused to remove the charge and were really snarky about it. I apparently have to notify the Secretary of State and jump through a number of hoops before they will remove the charge. I can assure you that my credit card company will remove it directly today !!!! Thanks Legal Zoom for making what should have been a seamless process just one more annoyance that nobody needs. Lesson learned ... I'll use BxxFxxxxx (((REDACTED)))from now on!!!!!
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
LegalZoom
Glendale,California,
United States of America
LegalZoom Business Services
#2UPDATE Employee
Wed, August 01, 2012
Dear Customer,
We apologize for the experience you've had with LegalZoom regarding your business formation order. Our goal is to make every customer happy with our products and service, we clearly missed the mark this time.
I want to resolve this for you. I'll be happy to answer any questions you may have about the $159.00 Registered Agent renewal fee or any other portion of your order. Please contact me at 800.773.0888 x2115 or via email at [email protected]. We look forward to hearing from you.
Sincerely,
Jeremy Vernassal
Manager, Attorney Services & General Support
