Brian
Buda,#2Author of original report
Fri, August 03, 2012
Shortly after posting my initial complaint about the charges on my credit card that I was not aware of I was contacted by an associate from Legalzoom. He apologized for the poor service and told me he would promptly refund the 5 different $29.99 charges on my credit card. I just checked and they did indeed refund my money.
It took some work, but in the end they did whatever they could to make me happy. So I have to give them credit for that.
LegalZoom
Glendale,#3UPDATE Employee
Fri, July 20, 2012
John,
We are sorry that your experience with LegalZoom wasnt a great one and we want to try and fix that, especially refunding your credit card charges. Please contact Juan or myself who oversee our our legal plan membership services team via email or toll free phone numbers listed below:
Juan: (877) 818-8787 ext 3250 or [email protected]
Jeremy: (877) 818-8787 ext 2115 or emailing him at [email protected]
Again we are sorry to hear about experience and would like to help.
Jeremy, LegalZoom Customer Care