- Report: #131363
Complaint Review: Legalmedsonline - Internet
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Legalmedsonline
legalmedsonline.com Internet, U.S.A.
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Legalmedsonline ripoff misrepresenting scam Internet
This website leads the consumer to believe that they are purchasing a perscription medication online. It supplies pictures and details about the drug along with the price and each picture has a button that says buy now. When you buy the perscription a page comes up from Pangea Processing that says you have just become a member and were billed 32.95 for your monthly membership and will be billed 32.95 to your credit card every month. I was also billed $3.27 processing fees. They said it would appear on my credit card as Pay-ecom. This site provides nothing for your money. I have alerted my credit card company and I also immediately email legalmedsonline. Needless to say I got no response and the credit card company said that they cannot credit my card for this charge. Beware.
Kathleen
Butler, New Jersey
U.S.A.
Kathleen
Butler, New Jersey
U.S.A.
1 Updates & Rebuttals
Pangea
..,Ohio,
U.S.A.
Response to a very inaccurate complaint.
#2UPDATE Employee
Fri, February 25, 2005
I should begin by saying that the original joined legalmedsonline.com on the 12th of February, our records show that her account had already been cancelled AND refunded in full by the 16th of that same month. That's a pretty timely response, especially given our current customer service load of 700+ emails alone per day. We're quite sorry that your experience with legalmedsonline.com was atypical from that of the rest of our satisfied customers, however it's important that we clear up a couple of the incorrect assertions you put forth. First and foremost, legalmedsonline explicitly states that we sell no medication whatsoever. In fact, this information is prominently displayed directly above the form into which one enters their credit card info. Many sites bury this information somewhere deep in the site. To clear up any possibility of confusion we display it where it cannot be missed. If you are curious then by all means check it out for yourself at this link: http://legalmedsonline.com/join.php Legalmedsonline is purely a membership-based service providing access to low-cost, discounted prescription medication in an easily searchable format. Our customers can search by medication name and be presented with a complete list broken down by dosage, quantity, supplier and pricing, along with specific medical information about each drug. After choosing the medication, price and dosage the member is passed directly to the ordering page of the partner pharmacy supplying that particular medication. As far as the monthly subscription to the service is concerned, you'll notice that 'recurring' is also clearly stated on the order form at the above link. This membership is, of course, cancellable at any time. In fact, as a best practice to our customers, we go beyond other sites and offer a money-back guarantee that can be taken advantage of any time during the first month of ones membership! So yes, as the original poster stated, you'll be rebilled monthly, but the power to cancel and even receive a refund is in your own hands. Additionally we do use more than one billing processor, as all online merchants do, so as to always have a backup and provide 100% uptime to those wishing to sign up, regardless of time of day. Our comittment to customer service is unparalleled, in fact I'd like to challenge anyone to find a site offering our service that provides such extensive means for facilitating customer contact. We offer a twenty-four hour toll-free call center, round-the-clock email support for inquiries as well as Web-based live chat for customers to interact with our Customer Care reps in real-time. You can see as much here--> http://www.legalmedsonline.com/contact.php We're always happy to answer questions from non-members, feel free to email us directly at [email protected] if you have any.
