- Report: #1000498
Complaint Review: Legalzoom.com - Internet
Reported By:
pl -
phila, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Legalzoom.com
Internet, United States of America
Phone:
Web:
www.LegalZoom.com
Categories:
Business Rating:
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Legalzoom.com beware the fine print.. automatically signs you up for services you don't need, Internet
Like Brian, I also was charged by Legal Zoom for something called "Legal Advantage" that I never signed up for -- lucky for me when I first went to the site, I didn't sign up as a business (got a will made). Apparently, any time you make a purchase, you have to OPT OUT of this so-called "service", and if you don't your credit card is billed each month. Its disgustingly sleazy that a website that is advertised as simplifying common legal concerns uses this kind of "back door" method that requires you to "read the fine print".
2 Updates & Rebuttals
Gerry344
United States of AmericaUse attorneychooser instead...
#2Consumer Suggestion
Mon, January 28, 2013
Attorneychooser will tell you if you can get by without an attorney and lets you build your own documents like legalzoom. But attorneychooser does not use sneaky monthly billing techniques like those mentioned above.
LegalZoom
Glendale,California,
United States of America
LegalZoom Complaint
#3UPDATE Employee
Tue, January 22, 2013
Hi Pl,
We are sorry to hear that you were being charged for a service that you were unaware of. If you specified you did not want to participate in the Legal Advantage plan, that's our mistake and we would like an opportunity to make things right.
Your comments and experience are important to us and we appreciate your feedback. Please contact Juan or myself who oversee our legal plan membership services team via email or toll free phone numbers listed below:
Juan: (877) 818-8787 ext 3250 or [email protected]
Jeremy: (877) 818-8787 ext 2115 or emailing him at [email protected]
Again we are sorry to hear about experience and would like to help.
Jeremy, LegalZoom Customer Care
