- Report: #868103
Complaint Review: LegalZoom.com - Internet
Reported By:
Marcus Shawn -
broken arrow, Oklahoma, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
LegalZoom.com
Internet, United States of America
Phone:
Web:
www.legalzoom.com
Categories:
Business Rating:
(0)
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LegalZoom.com LZ advertised/processed payment for "15 minute LLC". Afterward, learned it was 30+ DAYS - or several hundred dollars to expedite. Internet
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Legal Zoom or www.legalzoom.com advertises that you can form a new "LLC" in about 15 minutes. They also name a fee that ends up being a little over $210. Be prepared to pay 3 times that amount!
Without explaining the steps, they took my information, processed my payment, confirmed payment and failed to notify me of any additional status. Over the next two days, I became impatient and called their customer care number to inquire about the status. I was told that the 15 minute promise was an [unreasonable expectation] and in reality it would take over 30 days to get through the process.
Although I had chosen the upgraded option to pay for "overnight documents", that was only after they acquired said documents, which was a very long and drawn out process.
After a bit of complaining on my part, LegalZoom then offered to expedite the process to 7-10 days for an additional $115. I conferred with my partner, decided we had no choice and called back to make another payment. At that time, they explained that for - yet another upcharge of $200 - we can get our LLC completed within 48 hours.
At this point and time, we've been charged about $525 and by the time we get what we paid for - will get the "15 minute service" in about 5 days... I'll keep you posted!
Without explaining the steps, they took my information, processed my payment, confirmed payment and failed to notify me of any additional status. Over the next two days, I became impatient and called their customer care number to inquire about the status. I was told that the 15 minute promise was an [unreasonable expectation] and in reality it would take over 30 days to get through the process.
Although I had chosen the upgraded option to pay for "overnight documents", that was only after they acquired said documents, which was a very long and drawn out process.
After a bit of complaining on my part, LegalZoom then offered to expedite the process to 7-10 days for an additional $115. I conferred with my partner, decided we had no choice and called back to make another payment. At that time, they explained that for - yet another upcharge of $200 - we can get our LLC completed within 48 hours.
At this point and time, we've been charged about $525 and by the time we get what we paid for - will get the "15 minute service" in about 5 days... I'll keep you posted!
