Complaint Review: Lenscrafters - Providence Rhode Island

He said it all and I agree

Just a word of warning to consumers. Here's a bit of advice, from a professional optician, on what to look for in a frame. If it has thick temples...stay away, they generally can't be adjusted without putting undue stress on the rest of the frame, thus ruining it. I've seen the Chanel line and usually it features thick temples to accommodate the large logo that they want you to show off. If you're buying a drillmount, or rimless frame, make sure the lenses arent held in by nuts and bolts, nuts, bolts and screws all suffer from the same problem, whether your frame cost $10 or $10,000. Temperature changes affect the threads. If it gets cold the thread shrinks and the screw or bolt will become slightly loose. When it warms up again, it expands and pushes the screw or bolt loose, to the point where it eventually falls off. On conventional frames this isn't that much of a problem, most dispensers will tell you to stop in every few months for cleaning and adjustment, and when you do they tighten the screws. On a drillmount however, you've got a whole lot of parts coming loose and putting stress on the other parts, thus they never stay tight. If you like the look of rimless try a brand like Silhouette, Marchon Airlock, or Kazuo Kawasaki, you won't find them at lenscrafters, and they may not feature a flashy designer name, but they're all titanium, very comfortable, and don't have any screws, nuts, or bolts to give you nightmares!

Let me first state that I apologize to you. I work for Lenscrafters and think you deserve that. It sounds as though you purcahsed a pair of what we call DRILL MOUNTS or RIMLESS glasses. Ones that have no frame whatsoever except for the temples that go over the ear. If this is in fact the style that you purchased the salesperson SHOULD have WARNED you that this may happen. It is a VERY COMMON occurrence. However, with Lenscrafters you will get nowhere, It is all about the money. I may be wrong but I assume that the person who sold the glasses to you had a nametag that stated FRAME STYLIST. Read the next paragraph to find out why. In the state of Ohio. You must obtain a state license in order to repair or dispense glasses. Which, to me is one heck of a smart idea. I have that license. Well, be weary of when you walk into a Lenscrafters store. Look clearly at the NAMETAG of the person who is helping you. It must clearly state if the person is an APPRENTICE OPTICIAN (working towards a license), or a LICENSED OPTICIAN. However, if to your wandering eyes appears that you see none of those words on the nametag, but it says FRAME STYLIST, back away quickly. This is a person that has been hired in off of the streets to simply sell you, the unsuspecting consumer, the BEST pair of glasses that LENSCRAFTERS thinks you should have. In short they know very little about the eye or anything else regarding prescriptions. The basics, that's all. Just enough to sell you a pair or hopefully TWO pairs of glasses. We that have a state held license can do nothing but sit and replace your nosepads, bend your frame back into shape, etc. While we do some sales. Lenscrafters has us around because each store MUST have a licensed optician on hand at all times while the store is open. The frame stylilsts are the ones, along with Lenscrafters, that are making the money. If you want a real set of glasses, that will work for you and not just something that they want you to buy. SEE THE LICENSED OPTICIANS. We are the ones who spent the time and effort to learn our trade, and know what YOU NEED, not what they WANT YOU TO NEED.