Joshua
Ogden,#2UPDATE Employee
Mon, April 07, 2003
First of all, it would have been a good idea to include vehicle make which these tires were put on and the load range as well. Did this customer "bargain shop" and purchase these tires for the sole fact that they were inexpensive? Is the truck a diesel and were the tires at least an eight ply? Were the tires brouhgt to Les Schwab to be rotated at 5,000 miles. Only in rare cases do defected tires go bad in pairs. If the tires were a defect, more than likely they were "out of round" from the start. Secondly, I don't believe anybody "lied" to this customer. When he was told that the tire was rated for 35,000 miles, that employee was simply telling the truth. The numbers can be figured from the treadwear rating on the sidewall. If they lasted 51,000 miles, shouldn't this guy be happy. As for service, did somebody greet you at your car when you pulled into our lot?
EMPLOYEE
VANCOUVER,#3UPDATE Employee
Fri, April 04, 2003
2 tires are still on my truck after 51,000 miles." IT SOUNDS LIKE SOMEBODY GOT A GREAT SET OF TIRES AND PROBABLY AT A FAIR PRICE.THAT IS 12,750 MILES A YEAR .NOT BAD MILEAGE FOR A LIGHT TRUCK TIRE. THE BEST MILEAGE WE HAVE IS 50,000. SOMEBODY IS NOT TELLING BOTH SIDES OF THE STORY. TAKE THE ABOVE STATEMENT FOR NUMBERS SAKE. 12,750 MILES (LOW AVERAGE) FOR A TYPICAL DRIVER MULTIPLY THAT BY, SAY 60 DRIVING YEARS FOR THE AVERAGE PERSON. THAT EQUALS 765,000 MILES IN A LIFE. DIVIDE THAT BY 50,000 MILES PER SET OF TIRES AND THAT = 15.3 SETS OF TIRES TIMES 2 FOR A 2 CAR FAMILY = 30.6 SETS OF TIRES. THAT = 122 TIRES X $70 = $8,568 WORTH OF TIRES TO ONE PERSONS FAMILY. THAT NOT WORTH BIKERING OVER. LIKE I SAID SOMEONE IS NOT TELLING BOTH SIDES OF THE STORY..... YOU GOT ONE FREE TIRE TO RUN FOR 10,000 MILES