- Report: #1223878
Complaint Review: LG Electronics - Nationwide
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Author Not Confirmed
Why?
LG Electronics
Nationwide, USA
Web:
www.lg.com
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LG Electronics LG DOESNT HONOR WARRANTY Nationwide
I bought a lg optimus f7. within 2 months the phone display stopped working. boost with my carrier they said that I had to contact LG and have them under the warranty. it is important for everyone to know I never abused this phone ever dropped it. I used to correct charger they sent me, and never overloaded it or used it while charging. it just simply quit working to display only. I contacted LG they had me package it and send it to them at my expense. and it took a long time for them to get it back to me. well I found out they had it still there but had been serviced. so I received the package back home convinced that I was going to have a brand new or fixed phone. that was not the case they sent the phone back and included the notes or documentation that the board was bent and unrepairable. those are pretty final words unrepairable. they could have said anything but they use the word unrepairable. and they included a little bit of documentation by the way it appears as though they had the phone in their hands for less than 5 minutes. I was furious and I called them, and I was seriously disappointed at the customer service, finally insisted I would never hang up until I spoke to a manager, when he got on he basically told me I was screwed and I said to him what do you mean you are telling me that I paid $400 for what is now a disposable phone and he replied yes. I was in a bit of tears. I took the phone to a reputable and certified technician, he was shocked at what he found inside my phone, he saw where they had put arrows excetera showing where the damage was and he said they lied,.because clearly the board was not bent and everything that they pointed to was incorrect and fraudulent.. it took him awhile to figure out what was the problem with my phone but he did and it was a defective part on the phone itself. he himself tried to contact LG to replace it or get them to send/sell him a part they would not they refused to help. he went out and bought used phones like mine it was able to replace the defective part and the phone was operational and still is. he has documented all the work he did I have documented all the lies all the. Everything that I have.we would like to start a class action lawsuit does anybody else want to get on board?
