- Report: #1268122
Complaint Review: Light in the Box - Internet
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Author Confirmed
Why?
Light in the Box
Internet, USA
Web:
www.lightintheox.com
Categories:
Business Rating:
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Light in the Box 3-5 Days for Expedited Shipping?? Internet
I paid expedited shipping for my order which cost more than the other 2 shipping options. It said it would arrive in 3 to 5 business days. It has been sitting in "processing" for a while now. I emailed them asking why it was not delivered in 3-5 days. They wrote back to inform me that this time frame did not include processing time and told me that it will arrive on the 20th is 12 days later. I told them to give credit my Paypal for the diference between super saver and expedited. THey offered instead a 5.00 credit towards my next order! I have no intentions of ordering anything from them ever agian. No where in the site does it say that exedited is not really expedited sipping I did find it under super saver policy but not on expedited shipping. This is deceptive and I told them that this needed to be clarified in their shipping policy for each type of shipping.
I will never order from this dishonest company again!
