- Report: #1214830
Complaint Review: Light In the Box - Internet
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Author Not Confirmed
Why?
Light In the Box
Internet, USA
Web:
www.lightinthebox.com
Categories:
Business Rating:
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Light In the Box NO Refund after Multiple Requests and Assurances! Seattle Internet
I placed an order with Light in the Box in October 2014. Ten minutes after I placed the order I cancelled it (well within their 24-hour full return policy). I submitted a ticket and asked for a refund and was told the money would be refunded within 24 hours. It wasn't.
One month later I submitted another ticket asking that my money be refunded. I received a response saying that it would be refunded and that I would receive an email with instructions on how to receive the refund. I followed the instructions. No refund.
In December I again submitted a ticket. I was told that the money had been refunded. It had not.
In February I submitted another ticket. And threatened leagal action. I was told "Pedro" would check with the finance department and get back to me within 48 hours. No response.
Again, I submitted a ticket. Pedro said that he'd check with finance again and get back to me within 48 hours. Six days later the ticket was closed and there is NO way to open another ticket.
There is no customer service email or phone number. It has been five months and I have not gotten the refund. It is a complete runaround and now there is no way to contact them via their terrible "ticket" system.
This company is a complete fraud and should be shut down!!!!
