- Report: #1273073
Complaint Review: Lightinthebox - Internet
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Author Not Confirmed
Why?
Lightinthebox
Internet, USA
Web:
http://www.lightinthebox.com/
Categories:
Business Rating:
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Lightinthebox Light In The Box Complete Fraud of a Company China Internet
Purchased a $20 off $50 coupon during Cyber Monday Deals. Order continued to state "Pending" on my account. No email was sent stating the order had gone through. No email sent stating the "coupon" was actually a "reward" which needed to be used in "X" amount of hours. Coupon purchase description never stated an expiration date/time. Never described you were actually purchasing a "reward".
I continued to check back often at the status of my order. My order continued to state "pending". I contacted customer service immediately after my purchase because an internet coupon should not take 3-5 business days to deliver as stated on my purchase order receipt. By the time customer service acknowledged my email it was too late. Customer service said my "reward" had expired, an they are not "allowd" to reissue the coupon even though I purchased the item! Evidently the "reward" I purchased expired in less than 48 hours and was hidden in a "rewards" area of my account. 1) Why would a coupon I purchased be placed in a "rewards" area? 2) Why was there no expiration date stated in the description of the ad? 3) Why does my order still state "Processing/Processing?"
This company is a complete fraud. They do not have ANY contact information on their website. No phone number, no address, and they will not email you. Items I have purchased in the past were of poor quality, and the shoes always was one larger than the other. I cannot and will not ever recommend this company to anyone in the future. I highly urge you to not do business with this China company. China does not have the same customer service quality as a USA company. Do an internet search and find a company in the USA with the same item you are looking for. It will be well worth it!
