- Report: #7261
Complaint Review: Likom USA - Fry's - City Of Industry California
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Likom USA - Fry's
101 S. Lawson St. City Of Industry, 91748 California, U.S.A.
Phone:
626- 912-0070
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Likom USA Futura monitor at Fry's Scams Consumers *EDitor's Comments ..How to get your refund!
I purchased a Futura monitor at Fry's in July of this year.I mailed in the rebate infomation as required,but never received the $40 as promised within the 10 to 12 week waiting period as stated by Likom.I have called them to no avail.I contacted Fry's and to their credit they made copies of the information I sent to Likom and said they are working to resolve the problem.
Click here. This is a link to other Rip-off Reports on Fry's, or I should say Futura, (which properly identifies the culprit).
*EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer
Click here. This is a link to other Rip-off Reports on Fry's, or I should say Futura, (which properly identifies the culprit).
*EDitorial: The Marketing Rebate Rip Off ...Manufactures invent reasons why not to pay the consumer
3 Updates & Rebuttals
Likom USA VP Richard Arrata Responds! *EDitor's Comments
#20
Tue, October 23, 2001
I just recieved an e-mail from Likom USA VP Richard Arrata in response to my e-mail to him about not receiving my rebate. He promised that a rebate specialist would call me to straighten out the situation. Well, lo and behold, someone actually did call and promised that I would have my rebate in 7 to 10 days. This may be the way for others to get their rebates. E-mail him at the address I provided in my previous update. Good luck!
EDitor's Comments to the above:
The President of Fry's Electronics contacted Likom last week.
When Fry's realized what was on the Rip-off Report they contacted Likom.
I'm sure from now on, consumers will be getting their Rebates.
Let Likom USA Know How You Feel!
#30
Tue, October 23, 2001
For all those who have been victomized by the Futura monitor rebate scam,I have found the following information.You can contact the VP of Sales and Marketing at Likom USA.His name is Richard Arrata at (626)912-0070 ext 11 or [email protected] e-mailed him and have yet to get a response,but I think it's important for people to let him know they are not willing to let Likom get away with this and that the word is out about the how they treat the consumer!
HOW TO GET YOUR REFUND: EDitor's Comment to this Rip-off Report ..Futura 17" Monitor Rebate Rip-off no fault of Fry's
#40
Mon, October 22, 2001
As EDitor and creator of Rip-off Report.com, I am not only very quick to defend a complaint when something is wrong, but also most definitely ready to state something positive when a company is good and try's hard to please the consumer.
I have heard about issues with Fry's Electronics in the past, but am now convinced that they will take care of any problem immediately as they always have. Rip-off Report staff will get this resolved for you if not.
Fry's has nothing to do with this Futura Monitor Rebate problem. I do know for a fact that Fry's Electronics specifically has staff at each stores that does nothing else but deal with issues like these; where consumers do not receive their rebates. For example: I know Fry's Electronics has refunded rebates to a consumer after the consumer waited 6 months after the expiration date deadline to send in the rebate. Clearly this was not the responsibility of Fry's in this example.
I feel confident that anyone having a problem with rebates should go to Fry's customer relations department and bring your receipts. Fry's customer service staff will make the long distance call for you, in your presence, to the companies involved, and will get it straightened out for you, while you wait. Futura's toll-free number is always busy.
After personal experiences at Best Buy, Circuit City (the most horrendous company), CompUSA, Office Max, Office Depot and several others, I have to say Fry's Electronics has the best price, more staff to help the consumer and responds beyond the call of duty.
Most of the Fry's stores are in Texas, Arizona and California, they appear to be a small-scale enterprise, with a high volume. They also seem to have more than adequate staff in this day of cutbacks, and try to give the consumer more for their dollar and while staying profitable at the same time.
I have to say, I cannot remember when I last had something good to say about a big company. Anyone having problems with Fry's should file a Rip-off Report and then e-mail us with your Rip-off Report web address.
Again, we have an understanding with Fry's. Take your receipts to Fry's customer service. They will take care of it. If not, e-mail Rip-off Report at once!
Be sure to photo copy everything you send to any company you are requesting a rebate from. Be sure to include the bar code off the box and photo copy that too.
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