- Report: #185009
Complaint Review: LimeWire - Nationwide
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LimeWire
http://www.limewire.com/english/content/home.shtml Nationwide, U.S.A.
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LimeWire ripoff, fraud, trickery, deceit, took the money and hid Internet *EDitor's Suggestions on how to get your money back into your bank account!
I ordered the music download servive from LimeWire. I was misbilled and the program doesn't work. I was billed 36.97 when I signed up for the program on sale at 15.88 and the 'CD quality' extra at 9.97, which adds up to 25.85. There was no invoice shown before my credit card was charged; I tried to stop the sale midway, not having pressed any 'complete the purchase' or 'pay now' buttons, but it was already too late.
My credit card was charged 36.97. I was charged for virus protection software, which I did not choose, and have no use for, as I have a Mac and it is probably for Windows. But even at that, the total (in small, grey fine print, on one of the pages which I only saw revisiting the site later) said 34.73. So, as you can see, this is complete rubbish. The 15.88, by the way, was a sale price good through April 1 and I ordered it on April 1 with a notice under the sale price saying something like '8 hours left to go at the sale price.'
As if that were not enough, the program, which says OS X compatible under system requirements, comes as an exe. file which is unopenable on a Mac.
The customer support email was returned by my server as an invalid address. The telephone number which I was only able to find once, so hidden was it, elicited nothig but a dead dial tone. It says one can stop the setvice within 7 days and get one's money back less a 9.95 service chatge but there seems to be no way to communicate with the company I am also reporting it to my credit card company. I obviously want my money returned all of it, including the so-called service charge of 9.95
Charles
Bath, California
United Kingdom
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge!
My credit card was charged 36.97. I was charged for virus protection software, which I did not choose, and have no use for, as I have a Mac and it is probably for Windows. But even at that, the total (in small, grey fine print, on one of the pages which I only saw revisiting the site later) said 34.73. So, as you can see, this is complete rubbish. The 15.88, by the way, was a sale price good through April 1 and I ordered it on April 1 with a notice under the sale price saying something like '8 hours left to go at the sale price.'
As if that were not enough, the program, which says OS X compatible under system requirements, comes as an exe. file which is unopenable on a Mac.
The customer support email was returned by my server as an invalid address. The telephone number which I was only able to find once, so hidden was it, elicited nothig but a dead dial tone. It says one can stop the setvice within 7 days and get one's money back less a 9.95 service chatge but there seems to be no way to communicate with the company I am also reporting it to my credit card company. I obviously want my money returned all of it, including the so-called service charge of 9.95
Charles
Bath, California
United Kingdom
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge!
