Processed payment before I had a chance to approve it and refused to respond to my request to cancel the order which I did half an hour after ordering. They never sent any confirmation of my order. I had nothing from that company saying thank you for your order with an order number or description of the payment shipping costs none of these things were revealed to me the minute I indicated I was paying with PayPal the screen disappeared and I received a message that my order was completed I had been trying to find out what the shipping cost would be and was unsuccessful so I was not going to order till I had that information but I was never given a chance and because I had no invoice or receipt from the company I had no order number when I tried to login with the company with the password I had set up it said I had no account there and it kept referring me to their sister company for every season which I gather is part of their operation so I finally got an account set up online and sent A total of four requests to cancel the order I did not hear back and when I did they kept asking for the order number that I did not have so I finally quoted all the information from penpal and they still have not responded but I have received information that the order has shipped and according to their policy they do not offer full refunds I believe this is criminal to have not even let me OK the final order which I wouldn’t have done without knowing what the shipping cost will be they are a complete rip off and I have googled the name of the company and seen hundreds of complaints about them for cheap quality for not refunding money etc.