Complaint Review: M-Qube Inc. - Los Angeles California

I notice this month's ATT wireless bill is $10 more than last month; usually the bill difference in a few dollars less or more, or stay the same, but I took a through look on this month's bill. I'm glad I did. I'm usually a family plan, and under my sister's phone bill, I saw there's a charge of $9.99 under the Credit, Adjustment and Other Charges, it says it's a a subscription call Mobile Messeng:72449, made from a mobile purchase.

I asked my sister, she said she never purchased anything. Then I made a search in the website provided by the ATT bill, attcom/MobilePurchase. The website was a mess, it says nothing about what I purchased, and I also log into my ATT account, and it says I have no purchase history. In the ATT website, I found out that we could only make mobile purchases using our cellphones and by accessing the MEdia net in our phone; I assume we need internet service to access that, but since I have no internet service in my plan (I cut it a long time ago), there's no way we could make such purchases.

I called ATT, and they told me it's a charge by a 3rd party, and they have nothing to do with it, but they agreed to take off that $9.99 charge, and I told them I want nothing to do with any 3rd party charges in the future, and they helped me with that too.

Even though the problem is resolved, I still don't trust ATT because this isn't the first time I got charged by ATT from 3rd party companies. ATT's awful! Irresponsible and troublesome. I'll try to make this short, last time I got 2-3 home phone bill charges from ATT by 3rd party companies call Qwest. It's a long distance company located in another state.

Every time they charged me around $5, and it's ongoing if I don't canceled and request to reverse the charge. That time, I called ATT on the first time I saw that Qwest charge on my bill, they told me it's a 3rd party company and they had nothing to do with it, and they cannot reverse it. They told me to call Qwest, so I called them, and they said they need some PIN from ATT so they can do it. So I called ATT and and ATT said they don't know what PIN I'm talking about. I was mad.

I call Qwest again, they told me to fax them my bills, (they said they don't have email, what at lie!) and since I don't have a fax machine, I had to pay a few dollars to fax them, I thought this once would solve the whole thing. On next month's telephone bill, I saw the refund, but I also saw another charge from Qwest again! I've to call them again, and they told me to fax them again, I told them I don't want any future charges from them! They said I have to call ATT to cancel. What?

So I called ATT, and I told them to cancel all my long distance survices, and they charged me a cancellation survice fee. It took them one bill cycle to appear in my bill that the survice is cancelled. Ever since now, I got no 3rd party charges in my ATT home phone bill.

But I loath ATT for all the troubles they made and for being very irresponsible. I'm still using it because it's the only local phone survice in my area and I wanted to keep my cell phone # so I switched to ATT. Once my contract is over, I'll definitely go back to T-mobile. And I would avoid ATT as much as possible in the future.

Joy

Los Angeles, California

U.S.A.