- Report: #309214
Complaint Review: Maaco - Addison Texas
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Maaco
4103 Lindbergh Drive Addison, 75001 Texas, U.S.A.
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Maaco Better NOT Get Maaco Terrible paint job, poor parts alignment, overspray on fenders, grille, hood and lights, orange peeled paint job Addison Texas
"You get what you pay for." I took my wifes car in for a minor (less than $500) repair. The job was very poorly done. The color was a complete mismatch. The parts did not align. The new part had an "orange peel" paint job in spots. And there was overspray from work that was supposed to have been done with the part (bumper) off the vehicle (overspray on the hood, fenders, and front lenses). Whereas we mutually agreed to remove their painted bumper, put the original back on, and unwind the deal, I now have to clean up the overspray, having been without the car for three days. I have learned my lesson. Cheaper is seldom better. It was actually more costly with Maaco.
Pug
Dallas, Texas
U.S.A.
Pug
Dallas, Texas
U.S.A.
1 Updates & Rebuttals
Mgr
Addison,Texas,
U.S.A.
Ripoff?
#2REBUTTAL Owner of company
Mon, March 03, 2008
Bug, Since you posted anonymously, I can only speculate as to the incident you are referring. There are a couple of misleading statements in your story, the first being that you dropped off your wife's car. That's incorrect...she did. The fact we attempted to match the paint color on a car that had been previously repainted (whether you want to admit it or not) presents an almost impossible challenge for us. After concluding that we would not be able to satisfy you regardless of what we did, we mutually agreed (as you stated) to reinstall your old bumper, eat the cost of the bumper we bought for your car and call our business completed. Had you pointed out any overspray issue we would have been happy to take care of that for you. That offer still stands. How can you say that you were ripped off when the whole ordeal cost you exactly nothing? Frankly, I find the fact that you would choose to smear my company on the internet anonymously after we had mutually agreed on a solution less than honorable and certainly not truthful. I can only be thankful that customer's such as yourself are the exception rather than the rule. Good luck with your future endeavors, Jeff
