Per the Manager Chris he sated the "Rear Entire" Passenger door of my Black BMW was supposed to be "Replaced" and only the outside panels where, and its falling apart. I took the care back various times (3 times) because it keeps falling apart because they used the same damaged interior door, and only replaced the outside panels. I spoke with Chris the manager, and told him that I want the old door to be given to me as proof that it was replaced, before the repairs, and they never gave it to me, this is when I was told only the "outside panels" were repaired and replaced and not the "entire door as promised". The care was finished 9/10/2014, the same day I noticed the outside exterior panel was hanging and so they pushed it back in,
I have been to the shope 3 times, for several reasons, It has an air leak, the interior door now wont open because it keeps coming apart, Now a 4th time I have to go in pay for a rental car, take off work to on Tuesday of next week again for repairs. The Manager Chris even had the audacity to get an attitude with me because I am fed up with going back and forward. I took it in 6/30/15, fouth time and the gap is still there, I was told by Jon "we cant help you" when I asked for the owner or manager he said "no one is here" I paid $39 for cab to pick up th car and they refused to reimburse me. I need a refund to get this car repaired correctly as it is a leased car. Consumers be aware!