- Report: #1338023
Complaint Review: Macy's Department Store - Atlanta Georgia
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Macy's Department Store
1000 cumberland mall SE Atlanta, 30339 Georgia, USA
Phone:
3479499715
Web:
www,macys.com
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Macy's Department Store Even the cashiers are thieves. Atlanta Georgia
This black friday will be 2 years since i'm dealing with Macy's and their crooked cashier. I have been a card holder with Macy's since 2002. Always paid my bill, never late etc. My self, my daughtet, and a friend went into Macy's trying to take advantageof the black friday sales when we got in line in the shoe department of Macy's Cumberland Mall. There we met on a very rude cashier, who was deep in conversation, with the cashier next to her, and the customer in his line. My friend went first in cashing out her items, ask the cashier whats the price on her item, she rudely told her i'm just her to cash you out.
My turn I told her, I'm making a payment and a purchase, she didnt even acknowledge me. I gave her $450.00 all 20.00 bills and one 10.00 bill, she took the money, counted it. She said next in line I said did you forget I'm also making a purchase? She rolled her eyes continued talking to her friends, and scan my purchase. I turned to my friend,and said I'm out of this store i cant take the attitudes. She rang me up I left.
A few days later I went to make a purchase and wastold my card declined. I called customer service, and they told me they didnt see my 450.00 payment, but because of the holiday, the system was very slow so wait a few days for it to show. I waited a whole month it never showed. I called customer service many times when eventually i was told i had to go report it to the store. I spoke with lost prevention at the store who told me to talk to the department manager. I spoke with Todd, who is the manager in the shoe department, he said well i dont know what happen, the draw isnt short/over, and since Macy's camera rotates its hard to see what happened. He told me contact the store manager, Doug Prescott.
Doug, told me that i needed to find my reciept ( almost 6 months after) I told him i couldnt find it (i was so pissed when i left i really don't even remember, if one was given) he said after checking with his team there was no record of and there is nothing they can do. All of this after security, loss prevention, the department manager Todd who all said the same thing, the cameras rotate, and you cant trust that said employee.
After, that i called customer service once again, and they told me call Macy's President Office, after speaking to one of their reps who constantly asked me if im sure i gave her that money because she only put thst i gve her 20.00, he checked with the storeand there is also nothing they can do without a reciept.
After years I'm tired of going through this. Ive never been accused of bing a liar or a thief in all my 63 years of life, so this is definately not fair to me.
