Michael
Louisville,#2Consumer Comment
Mon, October 29, 2012
The problems I am reading in this report do not match the history I have using the product. 11 months ago I purchased Magic Jack from Walmart for about $41. This amount included sales tax. We were willing to try the product because after finally getting the unbundled price for my phone service from Insight we found we were paying $58.90 per month for our $25 per month phone service.
The $41 we paid Walmart included the hardware to plug into the USB port and our handset plus 1 year of service at $19.95. It was printed on the package that high speed internet service was required to use the product. In 11 months we have had no service failures and no one has had any complaints about the quality of the calls. The only change we noticed was having to use 10 digit dialing. Since we use that on our cell service even that was not something we had to change when dialing.
I have even recommended it to our friends. One of them had a problem with installation that I had not encountered so using live chat I received the instruction from Magic Jack and passed it on to our friend. The problem was a firewall issue and easily fixed. The 911 service is enhanced and requires that you put your address into the 911 box on the dialing screen. You do not have to dial from the screen but if you wish you can use a headset. This screen also keeps track of all calls made and received. We have all the standard services such as call waiting and voice mail.
Next month when I pay again for another year my savings for this last year over cable will be $686.85.
One other feature should be noted. You get to pick the area code for your service. Another of our friends installed a magic jack using the area code of his parents. In doing this they now have a local number to dial to speak with him or their grandchildren.
I feel badly that this magic jack user has had problems. We have had none of those problems and I will continue to recommend the product. Also I do want it understood that I do not work for the company or any of the retailers that sell it. In fact my wife and I are both disabled and live on a fixed income. As to purchasing extra minutes the only time that would be an issue is if you were calling out of country. To my knowledge all the VOIP companies charge for that. Those charges for instance can for a call to India be from 2 to 10 cents per minute.