- Report: #228422
Complaint Review: Marshall Sylver Www.sylver.com/Learning Annex - Boston Massachusetts
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Author Confirmed
Why?
Marshall Sylver Www.sylver.com/Learning Annex
sylver.com Boston, Massachusetts, U.S.A.
Phone:
800-92-POWER
Web:
N/A
Categories:
Business Rating:
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Marshall Sylver Www.sylver.com / Learning Annex Products Ordered and Paid For: Getting Run Around From Marshall Sylver on Return Nationwide
*UPDATE Employee: Merchant Account issue is now fixed
*Author of original report: Still Not Resovef
*UPDATE Employee: THE LEARNING ANNEX WOULD LIKE TO HELP THIS STUDENT RESOLVE THE ISSUE WITH MR. SYLVER'S COMPANY
*UPDATE Employee: THE LEARNING ANNEX IS HAPPY WE COULD HELP RESOLVE THE STUDENTS ISSUE WITH MR. SYLVERS COMPANY
My wife and I attended the Learning Expo Boston Real Estate Show on 12/2 - 12/3 2006. We attended some sessions given by Marshall Sylver. When we returned home, we ordered some products from his website and used a credit card to pay for the products. When the productd arrived, there was no pack slip or receipt for the credit card charges but our credit card was charged. We contacted Marshall's organization to request to return onw of the the products and spoke to someone a few times but their response each time was that they had no record of our order. We are trying to get instructions on how to return the product so we can get a refund but Marshall Sylver's organization has been unresponsive.
Boston area, Massachusetts
U.S.A.
Boston area, Massachusetts
U.S.A.
4 Updates & Rebuttals
Simon
New York,New York,
U.S.A.
THE LEARNING ANNEX IS HAPPY WE COULD HELP RESOLVE THE STUDENTS ISSUE WITH MR. SYLVERS COMPANY
#2UPDATE Employee
Wed, February 14, 2007
Upon receiving an email from the student, we contacted Mr. Sylver's office to ensure that they were working to resolve the issue. We have confirmed with Mr. Sylver's office that the student has returned the product and already has been credited for the full amount of the purchase. We are glad that we were able to help!
Simon
New York,New York,
U.S.A.
THE LEARNING ANNEX WOULD LIKE TO HELP THIS STUDENT RESOLVE THE ISSUE WITH MR. SYLVER'S COMPANY
#3UPDATE Employee
Thu, January 11, 2007
Although it appears from the post that the student did not make his purchase from The Learning Annex, but rather made the purchase directly from Mr. Sylver's company, we would be happy to assist the student resolve this issue. Unfortunately, we are unable to identify this student based on the information provided in the post. We urge the student to contact us at [email protected] so that we can help.
Daniel
North Reading,Massachusetts,
U.S.A.
Still Not Resovef
#4Author of original report
Tue, January 09, 2007
We've contatced Marshall Sylver's organization several times via phone before repoting this issue on this website, we put a stop payment on the credit card and called on Friday 1/5 after you responded. We haven't recevied any response that acknowledges our order (that can't be found but our credit card was chargd and the product arrived with no paperwok at all) and gives us instructions on how to return the product. Therefore, please don not consider this issue to be resolved before you talk to or contact us; the customer. Thanks.
Adam
Las Vegas,Nevada,
U.S.A.
Merchant Account issue is now fixed
#5UPDATE Employee
Fri, January 05, 2007
We have recently switched to a new merchant account system and some of the user data was not sent from our gateway to the merchant account for recording purposes. As a result, the card was charged, the order shipped, and a direct log of the order was not found with the merchant account. At no time were any personal or financial records in jeopardy and we have since fixed this issue. Since we do not know who the person is who created this report, we cannot comment on the specifics of this particular issue. We encourage him to contact our offices at 800-92-POWER between 9-5 PST and we will be more than happy to help this customer with their issue.
