- Report: #1054267
Complaint Review: Masri Clinicr - Dearborn Michigan
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Masri Clinicr
13530 Michigan Ave. Dearborn, 48126 Michigan, USA
Phone:
866-487-3223
Web:
www.MasriClinic.com
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Masri Clinicr Run!!! Run Away!!! Run Far Away!!! Dearborn Michigan
As a single mother of three, (with one of my babies weighing 10 lbs. when he was born, along with the fact that I am approaching middle age), I only wanted to have my out-of-proportion midsection slimmed and smoothed so that I would, once again, look good in my clothes. My youngest child is autistic and most of my time (after work and school) is devoted to him. This cosmetic surgery was the first thing that I have ever done for myself. It was my "once in a lifetime" indulgence. I just wanted to feel like my "old self" again.
After breaking my neck and seven spinal surgeries and a five month halo placement, I had gained some weight in my mid-section. I work very hard and I selflessly give my time and attention to others. I decided that it was time for me to finally do something for myself. Again, I just wanted to look the way I did before my accident. I never expected to look like a swimsuit model.
Instead of shopping for new outfits, I now need to save up to have another tummy tuck. I am in need of corrective surgery (for medical reasons in addition to aesthetic) with a reputable, nationally recognized, plastic surgeon--as stated by two independent physicians. However, I do not have the financial resources to keep paying for multiple plastic surgery procedures. I have two kids in college and one more to go. I may never be able to afford another surgery.
I walked into the Masri Clinic for an initial consultation on "Smart Lipo". A "new" method of liposuction which is supposed to tighten the skin after the removal of fat. The canula is about the diameter of an uncooked spaghetti noodle and has a laser tip that liquifies the fat before suctioning it out of the body. This procedure promises much more than it can ever deliver and I was told by Dr. Masri that I would get a good result from this. I went ahead and scheduled the surgery for my upper and lower abs as well as my flanks.
The surgeon who performed the procedure, Dr. Robert Grafton, told me that he wouldn't be able to do the upper abdominal area due to its close proximity to the liver. This surgery was supposed to take about 3-4 hours. However, mine was finished in less than 45 minutes. I was awake the whole time. I never saw Dr. Grafton again after that day--not even for a follow up visit.
My follow up visit was conducted by Dr. Masri, who is not a plastic surgeon for the body. I complained many times about my results. I was told that it would take at least a year to see a difference, along with many other placating stories. The truth is that there wasn't much of a difference from the "before" to the "after". I later learned (from one of the clinic's staff) that "Smart Lipo" advertising was misleading and it can never suction the same amount of fat that traditional liposuction does. I was informed that Dr. Grafton was no longer practicing. In addition, I was told that I needed to have a tummy tuck if I wanted to see the results that I wanted.
I went ahead and paid an additional "discounted" $4,000 for the tummy tuck. (I had already paid $4,800 for the failed liposuction.)
The tummy tuck didn't work out either. I was supposed to receive a full tummy tuck--where they tighten all of the abdominal muscles and remove excess tissues. However, I received a mini tuck, where only the lower muscles were tightened and there was a lot of loose, flabby skin that was left on my mid section. This procedure was also supposed to be a four hour surgery, but I was out of the operating room in less than 90 minutes.
Again, I complained several times--to no avail. I finally wrote a formal letter of complaint, to which I never received a phone call or a letter in kind. Once again, I returned to the office to complain in person. The office manager seemed receptive to my complaints and said that she wanted me to be a happy customer. She offered to have it fixed at no charge. I was happy with the way she wanted to remedy the situation, so I went ahead with the third surgery with optimism.
Instead of going back and tightening the muscles and removing the excess tissues as promised, he merely extended the scar from my previous surgery--perhaps to make me think that they did something that they didn't? Another smart liposuction was done along the flanks to remove the fat that should have been removed before. Once again, a procedure that was supposed to take between 2-4 hours was over in less than one hour.
When I awoke from the anesthesia, I saw Dr. Masri holding my purse and looking through it. When I asked him what he was doing, he demanded that I pay him an additional $1,200 because the surgeon did "extra" lipo on my back. I don't know what he liposuctioned, because you certainly can't tell that anything was done. I had already paid a total of $8,800 for less than adequate results. I was so appaulled by this ill treatment--especially since I was still groggy from the anesthesia and didn't have time to process this information. I never dreamed that I would awake from surgery to find the doctor and director of the clinic digging through my purse and looking for my credit cards!!!
I ended up going to another plastic surgeon to have my sutures removed. Upon examination, he too, was quite surprised to see how loose the muscles still were and the amount of excess skin that was still left behind.
I went to the office again to pic up my chart. The first time, I filled out the request form. I was promised that it would be waiting for me at the front desk within three days and that someone would call to let me know that it was available. A week and a half later, I called before I came up to the office (because of course, nobody called me) and my chart was still not available. In fact, there weren't any indications that I requested it in the first place, as they lost my request form. The woman that I spoke to felt badly and promised that it would be ready for me by the next day. I called the next day before driving out there and it was ready for me to pick it up. I had to fill out another request form and pay $20.00. I wasn't very happy about having to fill out another form because the first one had my social security number on it. Who knows where it is now? I just pray that it hasn't fallen into the wrong hands. Not surprisingly, there were no records of any of my surgeries in the records. I received a few "before" pictures and one that they claimed was an "after". However, they NEVER took a single "after" photo. In addition, I received about a one page summary of a consultation that I had with Dr. Masri regarding a septoplasty. When I asked about the missing information, I was told that ONLY the office manager could speak to me because only she knew my case. Of course, she wasn't in that day. In fact, she is only in the Dearborn, MI office on Wednesdays during limited hours! I have left several messages along with my phone number, asking her to call me. Over two months later and I have not received a single phone call.
In summary, this office is run on chaos, confusion and deception that is way beyond ridiculous. Most of the women on staff are very personable and sweet. It's a shame that their work place is unscrupulous.
Beware of this place! They offer you unrealistic promises, then use the old, "bait and switch" tactic, by having you undergo one surgery and then upgrade you to another. The results are subpar, less than adequate, and below mediocrity. The cost is expensive. My family doctor advised me against returning and I will be sure to follow his advice. Don't be fooled!
