- Report: #69749
Complaint Review: MBNA America - Willmington Delaware
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MBNA America
P.O Box 15019 Willmington, 19886 Delaware, U.S.A.
Phone:
800-8963698
Web:
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MBNA America - Quantum ripoff Deceptive and unethical practices, perspective cutomers beware! Willmington Delaware
MBNA perspective cutomers beware! I was a customer of NBNA for 3 years in good standing. I pay my bills on time and for at least the minimum payment. In spite of this MBNA raises my rate from less than 10% To 22.98%.
When I called to inquire about the change, they said they notified me in writing of the pending change (must have been in the fine print on the back of the statement?).
Ok, thats their right, and not what really angered me. I accepted an offer from Capitol One for a less than 5% rate. Transfered my 11K balance (which left me with a MBNA credit since I paid the next month payment on time).
20 days after the MBNA balance had been paid off (transfered to Capitol one) and confirmed by statement, and an excess Credit of $153.36 was confirmed remaining in the account. I Called MBNA to have them mail me the credit and close out the account. The service Rep (Mary Ann) said They can't send me the check until the end of the next billing period becouse additional interest would accrue and she was unsure what the balance would be at that time.
What! Are you kidding! My balance is paid off for virtually the entire period. My payment was adjusted (reduced) be 37 days )previous month interest plus extra 6 or so days into the new billing period and you intend to accru interest on the credit I have remaining?!Perspective customers beware!
James
Waterbury, Connecticut
U.S.A.
When I called to inquire about the change, they said they notified me in writing of the pending change (must have been in the fine print on the back of the statement?).
Ok, thats their right, and not what really angered me. I accepted an offer from Capitol One for a less than 5% rate. Transfered my 11K balance (which left me with a MBNA credit since I paid the next month payment on time).
20 days after the MBNA balance had been paid off (transfered to Capitol one) and confirmed by statement, and an excess Credit of $153.36 was confirmed remaining in the account. I Called MBNA to have them mail me the credit and close out the account. The service Rep (Mary Ann) said They can't send me the check until the end of the next billing period becouse additional interest would accrue and she was unsure what the balance would be at that time.
What! Are you kidding! My balance is paid off for virtually the entire period. My payment was adjusted (reduced) be 37 days )previous month interest plus extra 6 or so days into the new billing period and you intend to accru interest on the credit I have remaining?!Perspective customers beware!
James
Waterbury, Connecticut
U.S.A.
1 Updates & Rebuttals
J
B,Maine,
U.S.A.
Same experience with MBNA!
#2Consumer Comment
Wed, October 22, 2003
Had a balance of over 4K when my rate jumped from 13.99 to 23.99. I had blemishes on my credit report when I applied with them. I would not be angry it they gave me the 23.99 apr right away. It appears they WAIT for you to have a large enough to be difficult to pay off in lump sum when they do this. AGAIN their was never a notice to sign informing me the rate would go up, in order to keep to 13.99 apr you sign the notice stating you will not use the card again. I received a loan through NFCU to pay off the account. Upon MBNA receiving payment in excess of amount due to avoid finance charges. I calculated the daily average % and sent them the amount. When I received a bill with $0.00 with. I called to close my account and was told they could not for at least 3 weeks resulting in finance charges over $60.00. I mailed them the money and waited for another bill and it had $0.00 again. I demanded the account to be closed and they transfered me to some customer retention specialist who tried to get me to avoid closing my account by offering me an apr 10.5% same as my NFCU gold card. They tried to convince me to keep the MBNA platinum card with them for at least 45 minutes. Their attitude really changes when the card is paid in full, when you are free to leave them. I demanded the account closed and reported to all three cra's. I put the card in my shredder and mailed it to them. Good advice never take a card with variable and penalty aprs. Another red flag should be arbirtraton aggreements. Apply for credit union on small bank card because customers are usually treated better. My rate went up when I was paying double min. payments and extra money left from previous paycheck. Credit card with variable aprs. companies can raise their rates any reason. Like just because we feel like it!
