- Report: #449258
Complaint Review: Meco Corporation/Aussie Grills - Greeneville Tennessee
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Meco Corporation/Aussie Grills
1500 Industrial Road, Greeneville, 37745 Tennessee, U.S.A.
Phone:
423-639-1171
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Meco Corporation/Aussie Grills Defective Product, refuses to send replacement, wants me to return product at MY EXPENSE Greeneville Tennessee
*Author of original report: Additional Information Regarding Meco and Poor Customer Service
*Author of original report: Talked to Company President. He Says He Will Make Things Right.
*Author of original report: Company President More Than Made Amends.
*Author of original report: Final Update, Meco Corp Went Above and Beyond to Resolve Situation
I purchased an Aussie Vantage, Model 6805 Grill for $600. As I neared the end of assembling the grill, I discovered that the pre-assembled top of the grill was missing a threaded insert (right, front) to allow attachment of the top (bowl/hood) to the bottom (Right Side Panel).
When I called Meco the REFUSED to provide a replacement part (the hood/bowl assembly, stating that they had no proof that I did not cause the problem. I was told that I had to return the unit AT MY EXPENSE to the store where I purchased it.
This grill is the largest model the company makes, and had to be delivered by truck. This means that I will have to pay an ADDITIONAL $69 to return the grill. When I mentioned this to the customer service representatives, they said that they were not responsible.
THEY PRODUCED A DEFECTIVE PRODUCT AND REFUSED TO ASSUME RESPONSIBILITY. I do not think it is unreasonable to demand that THEY assume the costs in exchanging an item that was defective right out of the box.
Additionally, I am a Disabled Veteran (50%). Extremely heavy lifting is a problem for me, thus I have to pay to have this item moved. Stress also aggravates pain from my injuries, and this company has put my stress off the scale.
Nfoster
Renton, Washington
U.S.A.
When I called Meco the REFUSED to provide a replacement part (the hood/bowl assembly, stating that they had no proof that I did not cause the problem. I was told that I had to return the unit AT MY EXPENSE to the store where I purchased it.
This grill is the largest model the company makes, and had to be delivered by truck. This means that I will have to pay an ADDITIONAL $69 to return the grill. When I mentioned this to the customer service representatives, they said that they were not responsible.
THEY PRODUCED A DEFECTIVE PRODUCT AND REFUSED TO ASSUME RESPONSIBILITY. I do not think it is unreasonable to demand that THEY assume the costs in exchanging an item that was defective right out of the box.
Additionally, I am a Disabled Veteran (50%). Extremely heavy lifting is a problem for me, thus I have to pay to have this item moved. Stress also aggravates pain from my injuries, and this company has put my stress off the scale.
Nfoster
Renton, Washington
U.S.A.
4 Updates & Rebuttals
Nfoster
Renton,Washington,
U.S.A.
Final Update, Meco Corp Went Above and Beyond to Resolve Situation
#2Author of original report
Wed, June 17, 2009
I rented a truck big enough to return the grill to the store where it was purchased. Per the request of Harrell Ward, the president of Meco Corp, I sent a copy of the rental and gas receipt. Total was under $80. Mr. Ward had the company send me a check that was SIGNIFICANTLY more than my costs. I have to give credit to Mr. Ward, and his company for going well above and beyond what was required to resolve this issue. Thanks.
Nfoster
Renton,Washington,
U.S.A.
Company President More Than Made Amends.
#3Author of original report
Mon, May 11, 2009
Fred Meyer, the retailer offered to exchange the defective grill with a fully assembled model. Harrell Ward, the President of Meco, also followed up on his call last Friday. He more than made amends, offering to either pay for my mileage to return to the store where I purchased the grill, OR send me a new grill. He also offered a $100 gift certificate to compensate me for my time and trouble. The company obviously is concerned about their customer service and is willing to work with a customer to resolve problems.
Nfoster
Renton,Washington,
U.S.A.
Talked to Company President. He Says He Will Make Things Right.
#4Author of original report
Fri, May 08, 2009
I called Meco Corporation and left a voicemail with the President of the company. He was on the road, but he returned my phone call. He was shocked when I told him what happened. He also said that he will look into the situation and get it resolved when he returns to the office on Monday..
Nfoster
Renton,Washington,
U.S.A.
Additional Information Regarding Meco and Poor Customer Service
#5Author of original report
Wed, May 06, 2009
I forgot to add that the first thing you see when you open the box is a huge sign that says "STOP, Do not return this item to the retailer. If there are any missing or defective parts please call our highly trained customer support staff who will have the right part sent out immediately." I also forgot to mention that when I spoke to the Customer Service Manager, she said that Meco was NOT responsible to replace defective parts (on a BRAND NEW product purchased two days earlier.) When I kept insisting that they were in fact responsible, she said she would hang up on me if I continued to insist they assume the cost to replace the item. I did call the store where I purchased the grill (Fred Meyer) and they were shocked to hear that Meco would not assume the cost of replacing the defective part (per the agreement that Meco has with their retailers). They were profusely apologetic and said they would exchange the item, or refund my money (I will still be out the delivery charges to bring the item back to the store).
