- Report: #277367
Complaint Review: MedAesthetica Medical Group Inc. - Sherman Oaks California
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MedAesthetica Medical Group Inc.
15303 Ventura Blvd. Suite 440 Sherman Oaks, 91403 California, U.S.A.
Phone:
888-547-6927
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MedAesthetica Medical Group, Inc. LIPOZAP SCAM ON COMPANY'S REFUND POLICIES!!! Sherman Oaks California
In my case, I had my free consultation with MedAesthetica on May 03, 2007.
I am not really fat (108 LBS), only needed to tighten my lower abdomen and inner thigh. They told me that this procedure is perfect for me and I will archive great results. So I paid the total cost of $2850 for 8 treatments: 4 times of 2 places (Lower abdomen & inner thigh).
When I asked MedAesthetica about their refund policy I have been told that off course they will refund 4/1, if I would stop for example the treatment after the 3rd treatment.
After the 3rd treatment, I decided to cancel my last treatment because of insufficient results and some medical complications and called MedAesthetica beginning of August 2007.
They said somebody will contact me within 1 week. Nobody called me! So I called again, then I received the same answer.
After the second attempt, on 08/15/2007 my husband called them for me; insisted to talk to account payable person.
This time they faxed finally the 'Release of All Claims' form in the amount of $712.50. I faxed the signed release form to MedAesthetica the next day. My husband was told that the refund will be credited to my credit card account in 2 weeks.
No refund was made by middle of September; so my husband called them again and also I sent an-mail asking for my refund status.
On September 25, 2007, I received an e-mail from the Medical Group's Review Committee at MedAesthetica. The e-mail said that $712.50 was calculated incorrectly. The refund amount of $712.50 has been communicated twice over the phone with them and also stated in the 'Release of All Claims' form before.
MedAesthetica was suddenly deducting the following items from my initial refund of $712.50:
Medical Evaluation performed at time of Consultation, LipoZap Test Shot perfomed on May 03, 2007, Compression Garment, Supplements provided (Arnica & Bromelain) all in the amount of $500.00.
The medical evaluation consultation, medical test procedure, additional supplements if necessary and compression garments are complementary. MedAesthetica said because I stopped my treatment, they have to charge me for these items.
After two more e-mail responses from the Medical Group Review Committee (whoever is hiding behind this structure) we still haven't found a positive solution for the refund dispute.
The company MedAesthetica never addressed the fact that before, during and after my treatment sessions there was never such a company refund policy in place and discussed with me. Additionally, I was also never provided a refund policy and therefore never signed such a 'RIP-OFF refund policy.
In my latest correspondence (10/02/2007) to the President of MedAesthetica, I have made clear that this is definitely not only a money dispute, much more a principal issue.
Independent of the outcome of my refund I wanted to make sure that such a refund policy of MedAesthetica will be made public and everybody who is dealing with this company should be more than warned.
I can strongly emphasis the statement of Maria who filled a rip-off report about this company a couple of days earlier.
This company is a total RIP OFF and SCAMS! BEWARE!
Ayumi
Pasadena, California
Ayumi
Pasadena, California
U.S.A.
I am not really fat (108 LBS), only needed to tighten my lower abdomen and inner thigh. They told me that this procedure is perfect for me and I will archive great results. So I paid the total cost of $2850 for 8 treatments: 4 times of 2 places (Lower abdomen & inner thigh).
When I asked MedAesthetica about their refund policy I have been told that off course they will refund 4/1, if I would stop for example the treatment after the 3rd treatment.
After the 3rd treatment, I decided to cancel my last treatment because of insufficient results and some medical complications and called MedAesthetica beginning of August 2007.
They said somebody will contact me within 1 week. Nobody called me! So I called again, then I received the same answer.
After the second attempt, on 08/15/2007 my husband called them for me; insisted to talk to account payable person.
This time they faxed finally the 'Release of All Claims' form in the amount of $712.50. I faxed the signed release form to MedAesthetica the next day. My husband was told that the refund will be credited to my credit card account in 2 weeks.
No refund was made by middle of September; so my husband called them again and also I sent an-mail asking for my refund status.
On September 25, 2007, I received an e-mail from the Medical Group's Review Committee at MedAesthetica. The e-mail said that $712.50 was calculated incorrectly. The refund amount of $712.50 has been communicated twice over the phone with them and also stated in the 'Release of All Claims' form before.
MedAesthetica was suddenly deducting the following items from my initial refund of $712.50:
Medical Evaluation performed at time of Consultation, LipoZap Test Shot perfomed on May 03, 2007, Compression Garment, Supplements provided (Arnica & Bromelain) all in the amount of $500.00.
The medical evaluation consultation, medical test procedure, additional supplements if necessary and compression garments are complementary. MedAesthetica said because I stopped my treatment, they have to charge me for these items.
After two more e-mail responses from the Medical Group Review Committee (whoever is hiding behind this structure) we still haven't found a positive solution for the refund dispute.
The company MedAesthetica never addressed the fact that before, during and after my treatment sessions there was never such a company refund policy in place and discussed with me. Additionally, I was also never provided a refund policy and therefore never signed such a 'RIP-OFF refund policy.
In my latest correspondence (10/02/2007) to the President of MedAesthetica, I have made clear that this is definitely not only a money dispute, much more a principal issue.
Independent of the outcome of my refund I wanted to make sure that such a refund policy of MedAesthetica will be made public and everybody who is dealing with this company should be more than warned.
I can strongly emphasis the statement of Maria who filled a rip-off report about this company a couple of days earlier.
This company is a total RIP OFF and SCAMS! BEWARE!
Ayumi
Pasadena, California
Ayumi
Pasadena, California
U.S.A.
2 Updates & Rebuttals
Medaesthetica
Woodland Hills,California,
U.S.A.
Resolution to Refund Issue
#2UPDATE Employee
Thu, October 11, 2007
The above poster has a real complaint. This course of events is 100% totally OUR fault. We had a turnover in staff and a few refunds were misplaced/mishandled in the process. We are catching up on this quickly. This is not an excuse - there never is an excuse for bad service. It is only explaining the unfortunate course of events. We apologized to this client profusely and we already have refunded the correct amount to her. All I can say is that we are VERY SORRY that this happened and I hope that she can understand that sometimes in a large organization some mistakes can happen. It is human error, but it is correctable. Anytime we identify an area of deficiency we try to correct it immediately - which we are currently doing. I hope that she can understand and forgive this unfortunate circumstance. Please accept our sincere apologies, MedAesthetica
Ayumi
Pasadena,California,
U.S.A.
MedAesthetica Medical Group, Inc. LIPOZAP SCAM ON COMPANY'S REFUND POLICIES!!! Sherman Oaks California
#3Author of original report
Sat, October 06, 2007
In my case, I had my free consultation with MedAesthetica on May 03, 2007. I am not really fat (108 LB), only needed to tighten my lower abdomen and inner thigh. They told me that this procedure is perfect for me and I will achieve great results. So I paid the total cost of $2850 for 8 treatments: 4 times of 2 places (Lower abdomen & inner thigh). When I asked MedAesthetica about their refund policy I have been told that off course they will refund 4/1, if I would stop for example the treatment after the 3rd treatment. After the 3rd treatment, I decided to cancel my last treatment because of insufficient results and some medical complications and called MedAesthetica beginning of August 2007. They said somebody will contact me within 1 week. Nobody called me! So I called again, then I received the same answer. After the second attempt, on 08/15/2007 my husband called them for me; insisted to talk to account payable person. This time they faxed finally the 'Release of All Claims' form in the amount of $712.50. I faxed the signed release form to MedAesthetica the next day. My husband was told that the refund will be credited to my credit card account in 2 weeks. No refund was made by middle of September; so my husband called them again and also I sent an-mail asking for my refund status. On September 25, 2007, I received an e-mail from the Medical Group's Review Committee at MedAesthetica. The e-mail said that $712.50 was calculated incorrectly. The refund amount of $712.50 has been confirmed twice over the phone with MedAesthetica and also stated in the 'Release of All Claims' form before. MedAesthetica was suddenly deducting the following items from my initial refund of $712.50: Medical Evaluation performed at time of Consultation, LipoZap Test Shot perfomed on May 03, 2007, Compression Garment, Supplements provided (Arnica & Bromelain) all in the amount of $500.00. The medical evaluation consultation, medical test procedure, additional supplements if necessary and compression garments are complementary. MedAesthetica said because I stopped my treatment, they have to charge me for these items. After two more e-mail responses from the Medical Group Review Committee (whoever is hiding behind this structure) we still haven't found a positive solution for the refund dispute. The company MedAesthetica never addressed the fact that before, during and after my treatment sessions there was never such a company refund policy in place and discussed with me. Additionally, I was also never provided a refund policy and therefore never signed such a 'RIP-OFF refund policy. In my latest correspondence (10/02/2007) to the President of MedAesthetica, I have made clear that this is definitely not only a money dispute, much more a principal issue. Independent of the outcome of my refund I wanted to make sure that such a refund policy of MedAesthetica will be made public and everybody who is dealing with this company should be more than warned. I can strongly emphasis the statement of Maria who filled a rip-off report about this company a couple of days earlier. This company is a total RIP OFF and SCAMS! BEWARE!
