- Report: #803149
Complaint Review: Mediacom - Atlanta Georgia
Reported By:
oldertim -
Mexico Beach, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Mediacom
703 Maryland Blvd Atlanta, 30348 Georgia, United States of America
Phone:
Web:
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Mediacom Billing disaster Atlanta, Georgia
After seeing my bill go from $84. to $135 without any warning, I called Mediacom retention services. They gave me a new package, or at least I thought they did, which was to charge me $99 per month for a year, and then rise to $109, the next year.
I just received a bill for $253, which contained a lot of misinformation. They charged me for a disconnect, which I didn't request, or agree to. And they charged me for Stars, whatever that is, which I didn't request or agree to.
Attempts to resolve this issue have been futile. They don't understand that their information is totally messed up. I have spent many hours on the phone talking to people who don't have a clue as to what is going on.
I just received a bill for $253, which contained a lot of misinformation. They charged me for a disconnect, which I didn't request, or agree to. And they charged me for Stars, whatever that is, which I didn't request or agree to.
Attempts to resolve this issue have been futile. They don't understand that their information is totally messed up. I have spent many hours on the phone talking to people who don't have a clue as to what is going on.
1 Updates & Rebuttals
Mediacom Support
Middletown,New York,
USA
Mediacom Support
#2UPDATE Employee
Wed, November 30, 2011
I apologize for the problems and confusion with the bill. Please email me at [email protected]. I will be happy to investigate this issue and make things right. I look forward to hearing from you.
Thanks
Dallas
Mediacom Social Media Team
