- Report: #1440061
Complaint Review: Medical Alert - Broomall PA
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Author Confirmed
Why?
Medical Alert
816 Park Way Broomall, 19008 PA, United States
Phone:
800-325-1787
Web:
https://medicalalert.com/consumersadvocatelp.html
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Medical Alert 816 Park Way Broomall PA 19008 Sent me email that I owe them $900 Broomall PA
Feb 7 2018 I received a second unit from Medical Alert. The first unit would break. I couldn't talk them from the unit around my neck. I had an emergency and They were talking thru the battery pack and I was In the other room not able to get up. If I did not have my cell phone on me tough luck.
The new unit had to be charged 6 hours a day. I have many medical problems when trying to go to the bathroom in the middle of the night and in the morning. I cannot charge the unit while I sleep. So I am awake and moving around because the unit has to be charged 6 hours a day. Medical Alert sent me an email for over $900 due to them. I had returned the other unit FedX soon after I recieved the new unit.
Thank you for calling Medical Mutual to make a payment. We noted your authorization on May 25, 2017 to charge $884.57 to your VISA ending xx3452 (saved). We will apply this to your Medical Mutual account with the group number of 423405. Your receipt number for this transaction is 16986738.
Payment of $149.95 was posted to my credit card on 2-14-18
The person on the phone told me I was already paid up for the year. She said the sales person didn't sell me the correct unit. This company does not care about anyone except them selves. I just received a new unit by Security one Systems. About ever 5 days the unit needs to be charged for 2 hours.
Every time I called Med Alert they were saying I was all paid up. Then the next person would say I owned $120 for the fall protection. Now they have turned me into collections and I can't get thru on the phone. I used A friends number to give them the tracking number from Fed X so they would know that I sent the unit back.
I want all my money that I paid them for their services and more.
Cherie Luckoff
