- Report: #1364722
Complaint Review: Medical Alert - Nationwide
Reported By:
Don't Mess With My Mama -
Gloucester, Virginia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Medical Alert
Nationwide, USA
Phone:
1-800-906-0872
Web:
www.medical alert.com
Categories:
Business Rating:
(0)
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Medical Alert This company will charge for service you even if you never activate their device! Broomal Pennsylvania
My mother was having a problem getting a refund for the Medical Alert system that was shipped to her. She opened the box but never activated the service after seeing how much it would cost each month. Her first big mistake was speaking to a representative and giving her credit card number over the phone because they automatically sent her one of these things even though she was not sure about even wanting this service.
On top of that, once she got the box they made it very difficult to send it back. Not only was there no return address on the box but there was no return shipping label anywhere inside either. It's as if they don't want to make it easy to send these things back.
Found out later why. The longer you take to send it back the more weeks they charge you for their "service".My mom tried to get a full refund because she never used the thing, and boy, they insisted they were going to charge her for every day the unit was not in THEIR hands even though the device was NEVER activated! Do not deal with these people! Once they get your parent's credit card number they just CHARGE AWAY and have every excuse why you won't get a refund!
1 Updates & Rebuttals
Alex M'Alert
Bala Cynwyd,Pennsylvania,
USA
Reply to Complaint
#2UPDATE Employee
Tue, June 06, 2017
Hi - As a reviews amanger for Medical Alert, I am happy to help sort your issues, however your complaint does not correctly outline how Medical Alert is marketed or sold.
As a company that places great value on its A+ BBB rating, we do not scam our customers. When an individual calls about one of our medical safety devices, our Medical Alert call center asks questions about the person's lifestyle and need for the device, then offers several options, and the pricing for each is clearly outlined.
The customer then purchases the device that is right for their lifestyle.
You are correct that once you purchse your Medical Alert device, you are charged for the monitoring service that you agreed to purchase since that is how Medical Alert works. If it didn't have monitoring, nothing would happen when someone pushes the button.
If a customer changes their mind and would like to return their medical alert device, they just need to call customer service and we will create a return shipping label for that person.
Please reach out to us at [email protected] to discuss how we can sort any remaining issues you may have.
Thank you!
Alex
