- Report: #444703
Complaint Review: Member's Edge - ILD Teleservice Charges - Ponte Vedra Beach, Florida
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Member's Edge - ILD Teleservice Charges
5000 Sawgrass Village Circle, Suite 30 Ponte Vedra Beach,, 32082 Florida, U.S.A.
Phone:
800-433-4518
Web:
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Member's Edge - ILD Teleservice Charges Unauthorized Charges to Phone Bill Ponte Vedra Beach Florida
I just received my Verizon Phone bill for my home phone and it was $20 higher than normal. Upon checking there was a fee from "Member's Edge, LLC billed through ILD Teleservices! I never authorized this charge.
I phone the number on my bill, but of course it is the weekend and they are only available Monday through Friday. From what I have read online it won't do any good to just contact Verizon about this, but I can't call them until Monday either.
It doesn't pay to open your bills on the weekends! I don't understand how these billing services can bill people when they have not authorized these charges!
Linda
Honesdale, Pennsylvania
U.S.A.
I phone the number on my bill, but of course it is the weekend and they are only available Monday through Friday. From what I have read online it won't do any good to just contact Verizon about this, but I can't call them until Monday either.
It doesn't pay to open your bills on the weekends! I don't understand how these billing services can bill people when they have not authorized these charges!
Linda
Honesdale, Pennsylvania
U.S.A.
2 Updates & Rebuttals
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
Linda, We're Here to Help....
#2REBUTTAL Owner of company
Thu, June 04, 2009
Hi Linda, If you have a charge you believe is incorrect, or if you have any other questions or concerns with ILD, please let us know. We want to address any and all issues you may have. To contact us, please email us at [email protected]. If you would prefer to call us, please call our hotline at 800-953-7765. ILD Teleservices is a leading payment processor for transactions between merchants and consumers. Through contractual relationships with telephone companies like AT&T and Verizon, we give merchants the opportunity to let consumers charge products and services such as long distance, internet access, and collect calling directly to your phone bill. Best, Sandra
Ild-Customer Service
Ponte Vedra Beach,Florida,
U.S.A.
Linda, We're Here to Help....
#3REBUTTAL Owner of company
Thu, June 04, 2009
Hi Linda, If you have a charge you believe is incorrect, or if you have any other questions or concerns with ILD, please let us know. We want to address any and all issues you may have. To contact us, please email us at [email protected]. If you would prefer to call us, please call our hotline at 800-953-7765. ILD Teleservices is a leading payment processor for transactions between merchants and consumers. Through contractual relationships with telephone companies like AT&T and Verizon, we give merchants the opportunity to let consumers charge products and services such as long distance, internet access, and collect calling directly to your phone bill. Best, Sandra
