- Report: #1412894
Complaint Review: Mercedes Benz Financial Services - other other
-
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Why?
Mercedes Benz Financial Services
other, other, other
Phone:
800 737 6222
Web:
www.mbfs.com
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Mercedes Benz Financial Services Mercedes Benz Financial Services Be Ware! Nationwide
I leased a 2015 Mercedes -Benz C300W4 in February 2015 for 36 months. I returned the car 4 months early in October 2017 because we were moving to Tucson. In my final invoice from Mercedes they are charging me for the 4 months that I am not using the car ($937.00_Understandable), along with their "Vehicle Return Fee" of $648.55 with an additional $782.62 for excess wear on front tires. I find it odd that there is that much wear on the front tires considering I only drove the car for 4 of the 14,000 miles allowed by the lease agreement. Their referenced statement on the invoice does not mention there were any "cords showing." One of the rear tires was brand new as I just replaced it because it had a slit in it. So the grand total is $2363.74. Considering I am giving them back 4 months, and $24,000 miles I thought that there would be some consideration on their part for what they were charging me for the tires. In speaking to both the customer service representative and his superior, Morgan Rachell, their only offer is $200 off of the $2363.74 Lease End Statement. I find this to be a poor way of gaining "customer loyalty". Feels more like a "Rip Off!
1 Updates & Rebuttals
Robert
Irvine,United States
Why?
#2Consumer Comment
Wed, November 22, 2017
Why would you think they would give you any "consideration"? Was there anything in the agreement that says you get a credit for turning in the car early? NO...in fact you still had to pay off the lease.
You say you got charged for excess wear on the FRONT tires but for some reason are telling us about the REAR tire that had to be replaced as if that is related.
As for customer loyalty...what loyalty? You turned it in early because you had to move. Really? You mean Tucson has no Mercedes Dealers you could have turned it into? You couldn't work something out to keep the car? Did Mercedes forbid you from moving if you had the lease?
If you wanted them to give you some sort of loyalty discount you needed to show you are loyal by getting another Mercedes. Where it is possible they probably would have waived ALL of the extra fees and perhaps even the last 4 payments if the car was in excellent shape.
