- Report: #69418
Complaint Review: Merchant Services - MSI - Plainview New York
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Author Not Confirmed
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Merchant Services - MSI
51 East Bethpage Rd Plainview, 11803 New York, U.S.A.
Phone:
516-750 0254
Web:
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Merchant Services - MSI ripoff holding $1665 of our money, malicious treatment, won't put anything in writing, unprofessional from day one Plainview New York
Our treatment by Merchant Services, Inc. of Plainview, New York has been unprofessional from day one.
But we really got hammered when they decided to "hold" a day's worth of VISA card sales totaling $1665. That was back in July 2003. We haven't seen a dime of than money since, even though our monthly statement would have you believe that they have paid us the money!
We complied with a request to verify a larger-than-normal transaction that was perfectly legitimate in all ways.
Even though we provided all of the required documentation, they verbally demanded that we contact our VISA cardholder (our customer) issue a refund, and ask for some other form of payment. We asked them to put this demand in writing and we were told, "MSI never puts anything like this in writing. Too bad. There's nothing you can do. Management has made its decision."
If we had complied with their verbal demands, we not only would be out the original $1665 (which they are "holding" indefinitely), but also ANOTHER $1655 would have been snatched from our account.
Every demand they have made of us would put us in violation of VISA/MASTERCARD standards, and would have triggered profitable contract clauses for MSI.
We have complained in written, direct-but-professional form with the President of MSI, and with the local Better Business Bureau. MSI has utterly ignored us.
Never, ever, do business with Merchant Services, Inc. of Plainview, New York. You have been warned.
G
Portland, Oregon
U.S.A.
But we really got hammered when they decided to "hold" a day's worth of VISA card sales totaling $1665. That was back in July 2003. We haven't seen a dime of than money since, even though our monthly statement would have you believe that they have paid us the money!
We complied with a request to verify a larger-than-normal transaction that was perfectly legitimate in all ways.
Even though we provided all of the required documentation, they verbally demanded that we contact our VISA cardholder (our customer) issue a refund, and ask for some other form of payment. We asked them to put this demand in writing and we were told, "MSI never puts anything like this in writing. Too bad. There's nothing you can do. Management has made its decision."
If we had complied with their verbal demands, we not only would be out the original $1665 (which they are "holding" indefinitely), but also ANOTHER $1655 would have been snatched from our account.
Every demand they have made of us would put us in violation of VISA/MASTERCARD standards, and would have triggered profitable contract clauses for MSI.
We have complained in written, direct-but-professional form with the President of MSI, and with the local Better Business Bureau. MSI has utterly ignored us.
Never, ever, do business with Merchant Services, Inc. of Plainview, New York. You have been warned.
G
Portland, Oregon
U.S.A.
1 Updates & Rebuttals
Gloria
Cottonwood,California,
U.S.A.
MSI Changed Name--File a Complaint to FTC
#2Consumer Suggestion
Wed, June 30, 2004
Hi, You may want to send a complaint to FTC (Federal Trade Commission) . I did and received a response saying they don't do individual cases. However, if they log enough complaints, they will start an investigation and possibly legal action. So here is the link: https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=PU01 to the FTC complaint form. I've told many people about it, so you may want to do the same. Make sure you give specific examples or even let them know you have documentation of deceptive or misleading information. I haven't given up, but it does take a while for the squeaky wheel to be heard. MSI of Plainview, NY, has changed their name, but is still the same management: https://www.goevo.com/index.asp . Also, within this site, I found e-mails and have sent copies of my rip-off report, including a copy of all the complaints listed under MSI Merchant Services in the Rip-Off site. Here are some e-mail addresses, you may want to send your concerns to: [email protected], [email protected], [email protected], [email protected], [email protected], [email protected] I did get the Rip-Off Report Do-It-Yourself Guide and it did have some good steps to follow. However, it was a little lacking in the cyberspace rip-offs. I've been paralleling the thoughts or ideas in this Guide to try to apply them to the internet. For example, instead of sending faxes, send e-mails. So every web site I am interested in, I look for e-mails and make up a group listing & start bombarding them with e-mails and include my rip-off report, plus any other rip-off concerns. I hope this helps. Thanks, G for California
