- Report: #362123
Complaint Review: Merchant Technical Solutions Discover Business Services - Ponte Vedra Beach Florida
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Author Confirmed
Why?
Merchant Technical Solutions Discover Business Services
PO Box 1559 Ponte Vedra Beach, 32004 Florida, U.S.A.
Phone:
888-673-1308
Web:
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Merchant Technical Solutions, Discover Business Services Hidden billing of $49.95 per month on Discover merchant account; Discover has refused to help Ponte Vedra Beach Florida
We discovered that Discover was billing our merchant account (not our credit card) for $49.95 extra for the past few months, that was NOT itemized or mentioned anywhere on the bill. In other words, after the normal percentage discount rate fees are added up, 49.95 was tacked on to the total without any other reference.
Discover initially referred us to another company (so there are multiple companies that can do this) and then to Merchant Technical Solutions. The latter said they had a recording of the phone conversation approving their billing, and as such have refused to refund anything except the two months of service. Merchant Technical Solutions played us a recording where we said they could mail us information on their service, and then said they don't normally record the call where the victim approves the billing (ha!).
Discover, to date, will only refer us to Merchant Technical Solutions.
Merchant Technical Solutions address came from: http://www.ripoffreport.com/reports/0/348/RipOff0348722.htm
Steve
Naperville, Illinois
U.S.A.
Discover initially referred us to another company (so there are multiple companies that can do this) and then to Merchant Technical Solutions. The latter said they had a recording of the phone conversation approving their billing, and as such have refused to refund anything except the two months of service. Merchant Technical Solutions played us a recording where we said they could mail us information on their service, and then said they don't normally record the call where the victim approves the billing (ha!).
Discover, to date, will only refer us to Merchant Technical Solutions.
Merchant Technical Solutions address came from: http://www.ripoffreport.com/reports/0/348/RipOff0348722.htm
Steve
Naperville, Illinois
U.S.A.
1 Updates & Rebuttals
Its
Naperville,Illinois,
U.S.A.
Solution
#2Author of original report
Mon, August 25, 2008
Discover's Customer Service Liason (888-347-3204) has told us Discover will be crediting our merchant account after all. See: http://www.teamITS.com/whatsnew/articles/discover-helps-steal-money-for-merchant-technical-solutions/ Steve
