- Report: #1368052
Complaint Review: Merchant Worthy - Pompano Beach Florida
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Author Confirmed
Why?
Merchant Worthy
150 SW 12th Ave, Suite 310 Pompano Beach, 33069 Florida, USA
Phone:
1-800-357-0001
Web:
merchantworthy.com
Categories:
Business Rating:
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Merchant Worthy Bari Bernstein Robert Bernstein Jessica Bernstein Will not release funds, processed funds from customers will not give to us the merchant Pompano Beach Florida
The heads of the company are Bari J. Bernstein, Jessica Bernstein, and Robert C. Bernstein.
Our rep was Jessica. and any billing issues were dealt with by Bari.
Merchant worthy was responsible for processing and collecting funds on a weekly basis to be disbursed in 1 week arrears to us from credit card processing of our customer transactions.
Beginning in December 2016 they began missing the scheduled deposits, after a few emails and phones calls we were told there was delays due to simple admin errors such as trying to make deposit at citibank instead of chase.
These delays kept happening until Jan 30,2017 when we received a notice stating:
"On Wednesday night someone tricked our processor into forwarding our deposit in to a bank account unrelated to our actual deposit account. Over $19,000 in deposits were stolen, and even more damaging, our processing accounts were closed.
We find this action by the bank deplorable in that the theft took place due to the lack of security at the bank. For them to turn around and punish the victim for their lack of adequate security is beyond common sense, even though it is typical of the way banks look at our industry.
At this time Merchant Worthy has no processing solutions available to our clients and is temporarily closed for business.
We will use our best efforts to line up new accounts as quickly as we can but their are no guarantee's we will succeed.
Meanwhile we continue our legal actions against Payvision
To recover funds due to many of our merchants."
While this may have occurred merchant worthy was holding a total in excess of $35,000 of our funds. Some of these funds were supposedly a reserve account in case of chargebacks. This account shouldn't have been affected. Our business has done less than .1% in chargeback issues and we were in the process of getting those funds released when this event took place.
It did not take long to figure out that they were committing fraud by acting as a bank when in fact they were just placing merchants under their accounts with banks. This is important because it means that they were committing fraud against FDIC Insured Institutions.
We have continued to reach out to them in order to get updates to get resolution with no response. The last attempt we made was in March.
We intend to seek full legal ramifications and will ensure public records reflect the business practices this merchant chooses to employ. The amount of sensitive financial information of thousands customers poses an extreme liability in their possession.
