- Report: #1240983
Complaint Review: Merck Whole Earth Farms - Nationwide
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Author Not Confirmed
Why?
Merck Whole Earth Farms
Nationwide, USA
Phone:
1800 664-7387
Web:
Merrick Pet food.com
Categories:
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Merck Whole Earth Farms misleading description of contents of dog food Amarillo, Texas Nationwide
Purchased a product Merrick Duck formula dog food for a very expensive imported german shepherd who has a very sensitive stomach and is allergic to Chicken. The product delivered was not what was pictured on the distributer's (Wag.com) website. Upon receipt of the product, it was later identified as Duck and Turkey and it was 5 oz short of the guaranteed weight of 25 lbs. The ingredient list also indicates..it has chicken in it in fine print. This created a massive allergic reaction to my dog. Also puchases beef and lamb only to view the received bag which was different than advertised on Wag.com. The product was described as Beef, Lamb and "pork". It too was 5 oz short. Note different scales were used to confirm the weight of the product I received. I called Merrick customer service and was advised they were very aware of the mislabeling of the product and have since changed bag descriptions but because of the amount of product in market place chose to not inform consumers and did not pull the product as it would have been too expensive to do so.
