- Report: #758471
Complaint Review: Metro Nissan of Redlands - Redlands California
Reported By:
shwag5150 -
Riverside, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Metro Nissan of Redlands
1665 Industrial Park Ave Redlands, 93274 California, United States of America
Phone:
(866) 734-8863
Web:
http://www.metronissanredlands.com/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Metro Nissan of Redlands Redlands Nissan Lied and said 2012 models were not on the market yet in order to get me to purchase a 2011 and clear their inventory Redlands, California
While my car was being serviced, I was approached by salesman Asem
Tounanaud and I asked "are there 2012's here?" He said "yes." He showed
me a 2011 Sentra base model. I asked about the 2012s and he told me they
wouldn't be here until December or January. I was confused but thinking
I misunderstood him the first time. After 4 hours of haggling I did not
to take the deal on the 2011 Sentra and I told the Sales Manager, Rick
Cordova, that it was because I wanted to research what the prices of the
2012s upon release. He said "how can you research something that hasn't
come out yet? They wont be out for a few months." I even asked Rick
how much the 2012s would be and he said he wouldn't know until they came
out. I eventually went to a neighboring Nissan and specifically asked
for a 2011 Sentra (the 2012s "werent out yet" so why would I ask for
one?) and they gave me a better deal so I purchased the vehicle. I
called the original dealership and spoke with Tom Levin, GM, to discuss
my experience with Asem Tounanaud and his customer service. He revealed
that 2012 Sentras had been on the lot for 39 days and that I must have
misunderstood his salesmen! He was extremely rude and acted as if I
wasnt worthy of conversation; I had to defend myself! Those salesmen
were trying to clear their 2011 inventory and were outright dishonest
and it led me to purchase a vehicle that greatly depreciated in value
once I drove it off the lot because it was already a year old the day I
bought it.
Tounanaud and I asked "are there 2012's here?" He said "yes." He showed
me a 2011 Sentra base model. I asked about the 2012s and he told me they
wouldn't be here until December or January. I was confused but thinking
I misunderstood him the first time. After 4 hours of haggling I did not
to take the deal on the 2011 Sentra and I told the Sales Manager, Rick
Cordova, that it was because I wanted to research what the prices of the
2012s upon release. He said "how can you research something that hasn't
come out yet? They wont be out for a few months." I even asked Rick
how much the 2012s would be and he said he wouldn't know until they came
out. I eventually went to a neighboring Nissan and specifically asked
for a 2011 Sentra (the 2012s "werent out yet" so why would I ask for
one?) and they gave me a better deal so I purchased the vehicle. I
called the original dealership and spoke with Tom Levin, GM, to discuss
my experience with Asem Tounanaud and his customer service. He revealed
that 2012 Sentras had been on the lot for 39 days and that I must have
misunderstood his salesmen! He was extremely rude and acted as if I
wasnt worthy of conversation; I had to defend myself! Those salesmen
were trying to clear their 2011 inventory and were outright dishonest
and it led me to purchase a vehicle that greatly depreciated in value
once I drove it off the lot because it was already a year old the day I
bought it.
