- Report: #1196609
Complaint Review: Metro PCS - Nationwide
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Metro PCS
Nationwide, USA
Phone:
214-570-5800
Web:
Metropcs.com
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Metro PCS T-Mobile Would not supply unlock code after 7 months of service Richardson Texas 75082 Nationwide
Metro PCS refuses to give unlock code after 7 months of service.
On Dec 20, 2014 I purchased a Samsung Mega cell phone with insurance and a $40 period cell phone plan, at the Metro store and was told after 500mb of 4g data I would be dropped down to 3g. I later purchased the Gear watch (that only works with Samsung Phones) and 3 cases. After 5 days my phone stopped downloading (it would time-out). I called over and over again asking how fast is 3g suppose to download because mine was at about 125KB/sec and was always told "It looks like you have run out of your 500mb of 4g data and in order for your phone to run like before you'll need to purchase a new plan" I ask how fast is 3g suppose to download because mine was running at 125kb/sec and would time-out before the page would load. Every time they pretended not to know and repeated that I needed a higher data plan. Long store short I found out it drops to 2g. After 4 more months using wifi only, I purchased a Go Smart(also owned by T-Mobile) activation card for 3gb of data at the same price and waited for my monthly plain to end. Well my phone broke and I had to pay a $130 deducible. When my replacement arrived I had one day left so I activated the replacement ask for the unlock code and called Go Smart to port my number and get 3gb of 3g (20 times faster then 2g) service. After 5 days with no phone and no unlock code. I had to purchase a $100 phone from Go Smart and wait 5 more days checking Go Smart voice mail from my girlfriends phone 4 to 6 times a day. Customer service told me after 3 months the replacement phone won't show as new, but 3 months later no unlock code. MetroPCS Phone Unlock Policy clearly states "For warranty exchange phones, the activation date is the date of the phone you originally purchased, So in Nov after sending $400 for a phone $200 for the Gear watch $130 for the replacement, $100 for a temporary phone, $60 for cases and extra battery I paid $80 for small claims court and on Dec 15,2014 was awarded $1650 when Metro reps did not show. case number (2014CVI2433). How do I get my judgement and my unlock code?
