Complaint Review: Mid Atlantic Professional Dj Association Llc. - Kensington Maryland

I was planning my wedding, i called mid atlantic dj association and spoke with the owner curtis who was very smooth and sly, he informed me that i would recieve $100.00 dollars off for booking in the month of June. he also told me that the total for the package i was interested in was $650.00 for the total and that the deposit was $150.00 and was non refundable. i thought it over and called the next day to reserve the date and give them the $150.00 deposit. i was told by curtis when i spoke to him that he was going to mail me a contract to review.

when i called to book the date, i spoke with christine Lemke, i went over the details of the package i was interested in and gave her the credit card number so that she could charge me for the $150.00 deposit, i had to call her back with the three digit number on the back of the card, she had plenty of time to go over the contract with me over the phone as did mr. curtis but neither did so. i spoke to christine late in the afternoon that day and when i called her back to ask if it went through she said yes but did no tell me that she had actually charged me for the entire $650.00!

after feeling very uneasy about my decision i called Chrisitne the next morning, less than 24 hours later and told her that i had decided not to use their services because the wedding was becoming very expensive and my fiance and i decided to do something different, she said that she understood and that she would clear it up on their calander, than i asked how much she had charged and she said the full amount of $650.00 i then told ms. Lemke that i understand if they have to keep the $150.00, but to please return the remaining $500.00 to the credit card being that i never saw nor signed any contract with them and that they could not loose any business being that i cancelled so quickly. Christine told me that that was fine and that she would take care of it. she also said that she would have curtis call me the next which he never did .

i recieved a contract from them in the mail a week and a half later...the contract was bogus i woould have never signed it it did not state which service i had wanted or anything protecting the customer it was protecting the $650.00 and did not say anything about a $150.00 deposit it was completely tailored so that they could keep my families money...i never signed the contract i believed that christine lemke was an honest professional which was not true, we recieved the credit card bill almost thirty days later with the entire amount still on the card.

i called christine who said she had to talk it over with her boss, she called me back the next day with a messege and when i called her back she said that legally they could keep the entire amount because that is what they chrged to the card, i never gave permission to put that much on the card to begin with so if they would have only charged $150.00 than we would have only lost $150.00 she said yes!!!!! this was their sneaky way to take my families money. i am disgusted with the way that Mid Atlantic Professional DJ Association handles what they think is a good business, both Christine and Curtis lied to me and my fiance and they still think that they are going to keep the money with no services rendered nor a contract signed. when i explained to christine that we took action through the credit card she said "if your card is insured and you get the money back anyway what is the problem?" how is that for good customer service and honesty?!

Aimee

silver spring, Maryland
U.S.A.