- Report: #1067684
Complaint Review: Midway USA Inc - Columbia Missouri
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Author Not Confirmed
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Midway USA Inc
5875 W Van Horn Tavern Road Columbia, 65203-9274 Missouri, USA
Phone:
1-800-243-3220
Web:
www.midwayusa.com
Categories:
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Midway USA, aka: Midway Arms, Inc., Larry Potterfield, CEO. Midway treats customers like CRAP especially in this current ammo shortage! Columbia Missouri
Report Attachments
Found Midway, USA on-line a few years back. Ordered a 30 round magazine for my M-14 Assault Rifle. Mag arrived a few weeks later and did not function. I returned it for a full and fairly prompt refund. Had to fight a little to get all shipping refunded, however Midway Customer Service was OK. Decided to try and find some .22 cal Long Rifle ammo in early June 2013. Found a little at Midway and placed two separate orders. First order arrived in a reasonable time frame no problems. Last order I placed on June 25, 2013-shipped UPS Ground June 26, 2013 has not arrived. UPS Ground tracking number shows box of .22 Ammo as "lost package tracer". Web Chat with Midway Customer Service twice since UPS says package is lost. Midway will not tell me if they are going to ship a replacement box of ammo or issue a refund. My big problem is the "ATTITUDE" of Midway Customer Service personal. They just do not care and show that in their communications with me their customer. It's like: "UPS lost your package...it's NOT our (Midways) problem!". This order is small however I have spend several thousands of dollars the past year on on-line ammo. I emailed MidwayUSA's Founder and CEO Larry Potterfield a transcript of my first on-line Chat with his rude/ non caring Customer Service.....to this date he has ignored my email. I have been a small business owner myself currently in Sales. I would NEVER treat my customer the way I have been treated by Midway! I would like a replacment box of ammo the same or similar quality or a full refund. Midway simply does not care!
1 Updates & Rebuttals
Epaphras
Clive,Iowa,
Received Replacement Ammo within a couple of days of this report!!
#2Author of original report
Wed, July 17, 2013
A couple of days after I filed this report I was contacted via phone by Jesse Barnes of MidWay USA. ([email protected]). He was professional and had empathy with my situation. He sent out replacement ammo that same day and I received it within 2 business days. Bottom line: DO NOT USE THE CHAT FEATURE if you have any issues or problems with MidWay. Pick up the telephone and speak to a live human being. Midways' Chat must be manned by youngsters who do not understand what true customer service is all about. Jesse was great and has restored my trust and faith in MidWay USA.
