Michelle2993
Wexford,#2UPDATE Employee
Mon, June 08, 2009
We apologize for the inconvenience this customer may have experienced. Unfortunately, the US mail system is not 100% accurate. When a customer calls to obtain an RMA number it is our standard practice to recommend they get a tracking number for the package. This will help ensure that we can refund their money if the package is not received to our warehouse properly. If we do not receive the package, or if we receive it in an improper manner (marked return to sender) we will refund the customers money 100% if they can provide us with a receipt for the shipping or a tracking number. We cannot take a customer for their word due to the amount of fraud it may cause. If this customer would like to locate her receipt we would be happy to refund her 100% of her money. Our customer service agents can be reached at 866-363-6797. Michelle Customer Service Agent