Mike Burke
Sarasota,#2REBUTTAL Owner of company
Fri, July 25, 2003
Niki,
I do not understand your complaint. You received for free a vacation certificate for hotel accommodations that is fulfilled by our company. The terms and conditions of the certificate you received state clearly that a major credit card is required for check-in by the hotel and resorts that provide accommodations for this program. This is required for protection of the hotels in the event that a guest vandalizes a room or steals property from the hotel, although this is rare.
When you registered your vacation certirficate with our company, you did not have to provide your credit card number - only the type of credit card you would be using while traveling. There is nothing to risk in giving this information out and I hope you will consider retracting your complaint.
If you need any questions answered about how to get your vacation reservations underway, please call our VIP Customer Service Department at (800) 566-8281.
Thank you.
CEO/President