- Report: #872556
Complaint Review: Motor Vehicle Solutions - Saint Peters Missouri
Reported By:
Bilad -
Tampa, Florida, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Motor Vehicle Solutions
4800 Mexico Road Saint Peters, 63376 Missouri, United States of America
Phone:
8662259177
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Motor Vehicle Solutions Do not beleive anything this company tell you. Total scam , they tell you the grace period either 30 days or a 1000 miles and none of it is true. and as matter fact the contact you to offer thier serv Saint Peters, Missouri
First of all this company will contact you by mail. Then will convince so hard that they are legit and they saying they have been in business for 30 years.
In my case they spent 2 hours with me on the phone to sale me the service and they told me the grace period was 30 days or a 1000 miles.
60 days later my radiator went bad and thy said we can not pay for the repairs because you are @800 plus miles which is almost 200 less the the 1000 miles.
So I called them to cancel and the guy who took the call said no worries I believe you and I am going to honor your contract let me check your recorded conversation with us initially and I will get back with you in hour and he never did .
8 hours later I called him and he said I am sorry I have been busy and there is nothing I could do for you . Go ahead take our address and send us a cancellation notice and the process will take 4 weeks
In my case they spent 2 hours with me on the phone to sale me the service and they told me the grace period was 30 days or a 1000 miles.
60 days later my radiator went bad and thy said we can not pay for the repairs because you are @800 plus miles which is almost 200 less the the 1000 miles.
So I called them to cancel and the guy who took the call said no worries I believe you and I am going to honor your contract let me check your recorded conversation with us initially and I will get back with you in hour and he never did .
8 hours later I called him and he said I am sorry I have been busy and there is nothing I could do for you . Go ahead take our address and send us a cancellation notice and the process will take 4 weeks
2 Updates & Rebuttals
Warren
salem,Missouri,
1000 miles
#2REBUTTAL Owner of company
Sat, June 01, 2013
Im sorry but im confused....they clearly stated that it was 30 days And !000 miles....and you just stated that you only went 800? How are you upset when you never made it outside the grace period? Then something just so happends to go wrong?
Employee
Missouri,Motor Vehicle Solutions
#3UPDATE Employee
Wed, April 24, 2013
I apologize that this experience made you feel this way. Motor Vehicle Solutions is a selling agent of vehicle service contracts. We use the top 5 A rated administrator in which some of them have been in business over 30 years, they handle any claim processes, procedures, approvals and/or denials which are stated in the contract that is mailed to your home
