- Report: #38154
Complaint Review: Mr. Transmission - Augusta Georgia
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Mr. Transmission
3598 Peach Orchard Road Augusta, Georgia, U.S.A.
Phone:
706-796-3373
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Mr. Transmission Fraudulent Claim for Unnecessary Services Ripoff Augusta Georgia
*0: Mr. Transmission - Augusta, GA
*UPDATE Employee: Customer refused reccomended service and chose service his way
*UPDATE EX-employee responds: True But, Mr.Ts and AAmco are about the same the shop is only good as the sales man and owner
*Author of original report: Who is this Jacqie? I did NOT order the incorrect unit, I ordered just the freaking transmission
Ah, yes. I've wanted to file this report for some time. Allow me to take you, the reader, down the long and winding road of Business Fraud:
In April of this year (02), I took my recently-purchased 90 Volvo 760T wagon to Mr. Transmission for an inspection, as the transmission had progressively taken longer and longer trips up the tachometer before shifting. In fact, on my way to Mr. Transmission, the transmission refused to shift into 3rd gear.
I was told by the manager, Mr. Al Lassiter, that my transmission would be checked, and that I would be called that afternoon with the prognosis.
36 hours pass.
I called Mr. Lassiter and was told that the throttle body on my transmission was shot, and that I needed a complete rebuild. Oh, and since it's a VOLVO, and some parts are only available from the VOLVO dealer, I would be forced to pay over $2,000! At this news, I nearly choked, and told him that I wasn't prepared to pay that much money, and would call him back later the same day with my decision.
A quick search of the Internet revealed I could purchase a used (less than 50,000 miles) transmission from a dealer in Texas for less than $500. Oh, and this used transmission came with a six-month warranty.
I called Mr. Lassiter again and told him that I'd sourced a used transmission and that I had ordered it, and that it would arrive the next day. This was MUCH to Mr. Lassiter's chagrin. Mr. Lassiter rudely did everything he could to convince me that I had made a poor choice, but I persisted, because I really didn't have the two thousand, anyway.
The transmission was delivered directly to Mr. Transmission, and I was told that it would be installed the next day. I was told this, again, with an unbelievable amount of rudeness, sarcasm and, frankly, the idiocy an undereducated Augustan jackass could provide.
FULLY 10 DAYS PASS. (Lots of rude, terse responses to my occasional phone calls.)
On day 10, I'm rudely told that the dealer in Texas didn't send the kickdown cable, and that's why my car is still sitting around. Of course, I'm left to ask why they haven't told me this so that I could resolve it, but I'm nonetheless told to piss up a rope. So I immediately call the dealer and arrange to have it sent next-day. Which it does.
ANOTHER 3 DAYS PASS. (More rude, terse responses to my phone calls.)
On the next-to-final day, I call in to see if my car had been repaired - if the transmission has been installed. This is the gist of the conversation:
"Hello, Mr. Lassiter?"
"Yes."
"This is Justin, with the Volvo station wagon. Just checking in to see if it's ready, or if there are any problems."
"You need to come down to the shop."
"Excuse me? What's the problem?"
"You need to come down to the shop. Goodbye."
Absolutely the worst treatment I have EVER experienced!! I was furious!! Raging, raging mad. How dare he!
I don't even remember the drive. I just remember the anger.
Once I arrived, I was told:
"You need to get your Volvo out of here. Your old transmission is in a box. Your new transmission is lying out in the driveway. Get everything and leave."
I'm NOT KIDDING!
It was at this point that I suffered a melt-down. I digress: please consider that I am active-duty military; I had just returned from deploying FOUR days after the attacks of 9/11; I was seven days away from deploying again; as long as this Volvo wasn't working correctly, my WIFE and 2-year old CHILD would not have dependable transportation.
Much yelling, finger pointing and threats ensued. The next day, my transmission was installed, and I was FORCED TO PAY $600 for "R&R labor (simple removal of my transmission and installation of my new transmission!!)
Oh, but wait. It gets SO much better.
48 hours later, my wife calls me on her cell phone and reports that she and my daughter are stuck on the side of the road. The car will not start. I arrive, make an initial inspection, and have my insurance company arrange for a tow to my house.
Once there, I delve deep into my service manuals and discover something called a Crank Position Sensor. Guess what? It's on the transmission bell housing. Guess what? It had been completely destroyed by the incompetent, inconsiderate, fraudulent asses at Mr. Transmission. I perform an electrical repair and the Volvo is fine again.
More you ask? Oh, YES!
Two days later, the transmission begins behaving IN EXACTLY the SAME WAY it did before I brought it to Mr. Transmission in the first place!!
I am now nervous, exhausted, drained, tired, angry, all of those things. I have to deploy soon!
I take it to the Augusta AAMCO (great business!) who reports to me that the kickdown cable needed simple adjustment, everything's fine now. Total cost for this service? $40!!!
In case you missed it, there's another lesson in that last paragraph. An adjustment to the kickdown cable was all that was needed. Guess what? That was ALL THAT WAS NEEDED the FIRST TIME!!
$40 or $1100 (what I paid) or $2000 (what they wanted)?
AVOID THIS BUSINESS, BOYCOTT IT, PICKET IT, take pictures and post nasty doctored images on the INTERNET. Do anything but PATRONIZE it!!!
Justin
Augusta, Georgia
U.S.A.
Click here to read other Rip Off Reports on Mr. Transmission
In April of this year (02), I took my recently-purchased 90 Volvo 760T wagon to Mr. Transmission for an inspection, as the transmission had progressively taken longer and longer trips up the tachometer before shifting. In fact, on my way to Mr. Transmission, the transmission refused to shift into 3rd gear.
I was told by the manager, Mr. Al Lassiter, that my transmission would be checked, and that I would be called that afternoon with the prognosis.
36 hours pass.
I called Mr. Lassiter and was told that the throttle body on my transmission was shot, and that I needed a complete rebuild. Oh, and since it's a VOLVO, and some parts are only available from the VOLVO dealer, I would be forced to pay over $2,000! At this news, I nearly choked, and told him that I wasn't prepared to pay that much money, and would call him back later the same day with my decision.
A quick search of the Internet revealed I could purchase a used (less than 50,000 miles) transmission from a dealer in Texas for less than $500. Oh, and this used transmission came with a six-month warranty.
I called Mr. Lassiter again and told him that I'd sourced a used transmission and that I had ordered it, and that it would arrive the next day. This was MUCH to Mr. Lassiter's chagrin. Mr. Lassiter rudely did everything he could to convince me that I had made a poor choice, but I persisted, because I really didn't have the two thousand, anyway.
The transmission was delivered directly to Mr. Transmission, and I was told that it would be installed the next day. I was told this, again, with an unbelievable amount of rudeness, sarcasm and, frankly, the idiocy an undereducated Augustan jackass could provide.
FULLY 10 DAYS PASS. (Lots of rude, terse responses to my occasional phone calls.)
On day 10, I'm rudely told that the dealer in Texas didn't send the kickdown cable, and that's why my car is still sitting around. Of course, I'm left to ask why they haven't told me this so that I could resolve it, but I'm nonetheless told to piss up a rope. So I immediately call the dealer and arrange to have it sent next-day. Which it does.
ANOTHER 3 DAYS PASS. (More rude, terse responses to my phone calls.)
On the next-to-final day, I call in to see if my car had been repaired - if the transmission has been installed. This is the gist of the conversation:
"Hello, Mr. Lassiter?"
"Yes."
"This is Justin, with the Volvo station wagon. Just checking in to see if it's ready, or if there are any problems."
"You need to come down to the shop."
"Excuse me? What's the problem?"
"You need to come down to the shop. Goodbye."
Absolutely the worst treatment I have EVER experienced!! I was furious!! Raging, raging mad. How dare he!
I don't even remember the drive. I just remember the anger.
Once I arrived, I was told:
"You need to get your Volvo out of here. Your old transmission is in a box. Your new transmission is lying out in the driveway. Get everything and leave."
I'm NOT KIDDING!
It was at this point that I suffered a melt-down. I digress: please consider that I am active-duty military; I had just returned from deploying FOUR days after the attacks of 9/11; I was seven days away from deploying again; as long as this Volvo wasn't working correctly, my WIFE and 2-year old CHILD would not have dependable transportation.
Much yelling, finger pointing and threats ensued. The next day, my transmission was installed, and I was FORCED TO PAY $600 for "R&R labor (simple removal of my transmission and installation of my new transmission!!)
Oh, but wait. It gets SO much better.
48 hours later, my wife calls me on her cell phone and reports that she and my daughter are stuck on the side of the road. The car will not start. I arrive, make an initial inspection, and have my insurance company arrange for a tow to my house.
Once there, I delve deep into my service manuals and discover something called a Crank Position Sensor. Guess what? It's on the transmission bell housing. Guess what? It had been completely destroyed by the incompetent, inconsiderate, fraudulent asses at Mr. Transmission. I perform an electrical repair and the Volvo is fine again.
More you ask? Oh, YES!
Two days later, the transmission begins behaving IN EXACTLY the SAME WAY it did before I brought it to Mr. Transmission in the first place!!
I am now nervous, exhausted, drained, tired, angry, all of those things. I have to deploy soon!
I take it to the Augusta AAMCO (great business!) who reports to me that the kickdown cable needed simple adjustment, everything's fine now. Total cost for this service? $40!!!
In case you missed it, there's another lesson in that last paragraph. An adjustment to the kickdown cable was all that was needed. Guess what? That was ALL THAT WAS NEEDED the FIRST TIME!!
$40 or $1100 (what I paid) or $2000 (what they wanted)?
AVOID THIS BUSINESS, BOYCOTT IT, PICKET IT, take pictures and post nasty doctored images on the INTERNET. Do anything but PATRONIZE it!!!
Justin
Augusta, Georgia
U.S.A.
Click here to read other Rip Off Reports on Mr. Transmission
4 Updates & Rebuttals
Justin
Harlem,Georgia,
U.S.A.
Who is this Jacqie? I did NOT order the incorrect unit, I ordered just the freaking transmission
#2Author of original report
Mon, May 24, 2004
I say again: who is this Jacqie in ARIZONA? I find it terribly interesting to note that: 1- The unbelievably poor service I experienced was in Augusta, GA -- quite a hop from Arizona; 2- I NEVER SPOKE NOR SAW ANY WOMAN NAMED JACQIE at Mr. Transmission, Augusta, in fact, I never saw a woman at all! Now then. Back to the business of actually responding to this ridiculous rebuttal: WRONG!!! I did NOT order the incorrect unit, I ordered just the freaking transmission I was told needed to be REBUILT by Mr. Transmission. And it bears repeating: when I informed the shop that this way my intent, and that I was willing to pay R&R for the service, I was given every line in the book to make me believe that this was the greatest mistake ever -- in fact, I was made to feel like I had wasted THEIR TIME. Wanna know why? It doesn't take an astrophysicist: it was because I had unwittingly sidestepped Mr. Transmission of Augusta's BLATANT FRAUD. My transmission no more needed to be replaced than did it need DENTAL WORK. Oh, is it possible my new tranny needed adjustment? After the meltdown when I came to pick it up - you actually think I would give this business ANOTHER opportunity to soak me? It is absolutely appalling the level to which companies will sink to screw military folks - oh, they see the haircut and a steady paycheck, oh and a pending deployment (which I foolishly revealed), and BAM! It's off to the races. DO NOT UNDER ANY CIRCUMSTANCES GIVE YOUR CAR OR YOUR MONEY TO MR. TRANSMISSION OF AUGUSTA, GEORGIA.
Greg
Middletown,Ohio,
U.S.A.
True But, Mr.Ts and AAmco are about the same the shop is only good as the sales man and owner
#3UPDATE EX-employee responds
Fri, February 13, 2004
True that the transmission is the same as a Asian unit in design but you do have to be careful when you go to changing hard parts. Like you need a drum but because you replacement part is a Toyota you better get the other matching parts because Toyota in their way of saving undersized or over sized parts as far a machining goes will wait till the end of production and machine matching parts so the transmission will work. Good for them, A headache for us so it could cost a bit more, But then Volvo's can be costly to own. But truly Mr.Ts and AAmco are about the same the shop is only good as the sales man and owner.
Jacqie
Phoenix,Arizona,
U.S.A.
Customer refused reccomended service and chose service his way
#4UPDATE Employee
Wed, February 11, 2004
The vehicle was diagnosed and it was reccomended that the transmission be rebuilt, the customer declined that reccomendation and rquested that a used unit that he purchased be put in. The custopmer oredered the incorrect unit and had to reorder which did cause delay. The purchased unit was instaleed per the customer's request. A cable was alos instaleed sinde the unit the customer ordered did not arrive with one. It is possible the cable did need an adjustment after installation and if the customer had allowed the shop the opportunity , they would have done the adjustment.T he customer chose the service he was rendered.
Mr. Transmission - Augusta, GA
#50
Fri, December 13, 2002
Oh yes, I forgot to mention: VOLVO-special parts at the VOLVO dealer? Wrong. I learned from further Internet research (and this was later confirmed by the gentleman at the Augusta AAMCO) that my Volvo was equipped with the AW-1 transmission. A TOYOTA transmission. About as common as could possibly be. Liars, cheats, frauds. Don't throw away your money!!
