Mike Burke
Sarasota,#2REBUTTAL Owner of company
Fri, July 25, 2003
Cheryl,
All cruise certificates fulfilled by Mini Vacations fully disclose all of the terms and conditions of their use. The information about our cruise certificate in your complaint on this website contains erroneous information. The peak season for the cruise industry is not 10 months of the year; rather it is six months. Additionally, there are no hidden charges or terms, as the certificate states quite clearly that travelers are responsible for port charges, government taxes and a small processing fee. Also, the termns and conditions state that the certificate is good for an entry-level cabin.
If you have concerns about the way that the certificate was promoted, please contact the distributor from which you received the certificate.
If you need any assistance in using your cruise certificate, please call our Cruise Customer Service Department at (813) 626-8051.
Thank you.
CEO/President