- Report: #1365328
Complaint Review: My Heritage.com - Internet
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Author Confirmed
Why?
My Heritage.com
Internet, USA
Web:
myheritage.com
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My Heritage.com Lots of Promises, no action does not appear Internet
I sent for a DNA test for ancestry to myheritage.com;;;not this is not ancestry.com. Started process December 31, 2016. When we received kit, turned it around the next day. Results were promised in 4-6 weeks. Here it is April 1, 2017 and still no results. I have called twice and once waiting on hold for 1 hour, my call was dropped. The next time I was assured there was nothing wrong with kit process and she would forward to DNA department. That was 5 days ago. I have emailed at least 10 times. They are always quick with a computerized response, polite and sympathic. Nothing more happens. Please don't waste your money.
