Complaint Review: MyFamily Ancestory - Ancestry.com - Provo Utah

I am a bank employee and we do absolutely everything in our power to comply with Reg E and assist our customers with fraud.  If your bank does not assist you, they are in violation of the reg and that is very bad news for them.  If you are charged fraudulently, you should report it to your bank immediately (you have 60 days from the day that the statement that makes you aware of the charge is cut to report - after that, you could be on your own).  That being said, why does everyone go to their bank before contacting the company to arrange for a refund??  At this point, the company has your money, not the bank!  Our cardholder dispute process requires that you communicate whether you have attempted to call the company and what the results of that conversation were.  It is a shame that these companies are getting your money and the bank is picking up the tab because of Reg E and the companies just continue to scam others.  DO NOT give out your card number to someone that you do not authorize to charge it!!  Always read all of the fine print - when you click that 'I agree' tab, it is a valid contract!!  In this age of fraud, it is your responsibility to assist in protecting your privacy and your account!  Usually a free trial or a trial subscription means that there will be a continued subscription fee if you do not cancel.

This website (ripoffreport something or other)tells you to call your bank first if there is fraud. Another thing you are supposed to do first (and i think at least my bank suggests this) is to try and work it out with the company. Give Ancestry.com a call and ask them what happened. They have a department specifically handling fraud like most companies do. Another thing is, a lot of people are upset with Ancestry.com becuase they don't know how a "Free Trial" works. If a company gives you a free trial and ask for you credit card, guess what, at the end of the trial, 9 times out of ten you will get charged a full subscritpion. Don't get all worked up because a company did what it said it would. If you don't like the way that kind of trial works, DON'T SIGN UP FOR IT. Another thing, lot's of people don't like the fact that it renews. Why is it that with everything else that is OK, but not this. Your water keeps running until you ask it to be turned off (or you quit paying) just lake your gas and electiricity. Again, this is how they do business. You click a little button that says "I Have Read and Agree to the Terms and COndiditons." I know almost know one never reads these, but don't get mad when you say you have read them, and agree to them, and then they do what they said they would, like renew your subscription until you ask them to stop. This is very similar to any other online company, almost all of them bill at the end of a "free" trial (especially when you give a card number to start it) and almost all of them renew at the end of the subscription when you don't ask them to cancel. If you've been billed at the end of your free trial, pony up, cal the company, tell them you don't need it, forgot it would bill, and see if you can get a refund. Don't be a panzy and call it fraud when you agreed to something, gave your credit card, and got billed.

I looked at your web site once. Did not order anything from Ancestry. Clicked out of it. Shortly after started recieving annoying unsolicited spam emails from you guys in my email box. Did the opt out instructions so you guys would send no more to me. A few days later,another spam. Repeated the process to opt out. A few days later,another spam. Repeat the same process over and over and over for several months. No luck getting rid of you pests. Please explain without some lame excuse. Thank you.

Go to census.us.gov and get your info for free. Why pay $500 for what you can have for free???

is that $500 US? if it is, we dont have a membership that costs that much, call 1800-262-3787 sometimes odd amounts are charged because of someone getting your card number and we always refund in those circumstances

This is a legimate company. They enable you to have access to records... especially US Census records online without having to leave your home and travel to an Archives Branch. I'm not fond of the company retaining credit cards in order to renew your subscription automatically, but if you call them at least two weeks before your subscription expires they WILL cancel your account. I'm a long standing customer of Ancestry (three years), and receive special discounts, sometimes half of what new subscribers are charged. 500.00 is rather ridiculous however, and I hope you got your money back from the bank. Ancestry has had a class action suit filed for misrepresenting the yearly vs. the monthly charges, and they have since corrected that practice. The service is not perfect, but I think paying a reasonable fee to access millions of US Census data from 1790-1930, plus other records is worth it. At least to an avowed genealogy researcher like me.