- Report: #20456
Complaint Review: MyFamily.com Inc. - Nationwide
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Author Not Confirmed
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MyFamily.com Inc.
Nationwide, U.S.A.
Phone:
800-262-3787
Web:
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ancestry.com MyFamily.com Inc. deceptive practices INTERNET USERS BEWARE!! Orem, Utah
INTERNET USERS BEWARE!!
Approximately One Year ago, I subscribed for a Three (3) Month period to Ancestry.com via the Internet, as my Mother and Grandmother wanted me to do some checking on our family history. Because I had "heard" of Ancestry.com, I foolishly assumed that they were a trustworthy, up and up organization.
After the three month period was up, I was received a phone call from a representative of Ancestry.com asking me if I wanted to renew my subscription. I told the representative that due to personal circumstances (my fiancee' became very ill) it was not feasible for me to subscribe again. I told this representative to call back in a few months and ask again, as I might want to subscribe after things became more manageable for me.
Last night my fiancee' took a phone call at our home from another "Representative" from Ancestry.com, who asked him if we wanted to Continue our membership, at which time he informed them that we have not been members for quite some time. He was then informed that we had not cancelled our membership, and our credit card had been charged every three months, without our consent. Needless to say he was livid. Mind you, the three month fee is only $24.95, but when finances are tight it does make a difference.
My fiancee' had very heated words with this "representative", after which he hung up very angry. This morning I personally called Ancestry.com to discuss this issue. I was told that my membership could not have been cancelled as I thought it was, because the representative who would have called me would have given me a "Different" phone number to call and cancel. This was not the case.
I informed them that I would be contacting the Better Business Bureau, as well as my attorney and yourselves to attempt to not only receive a refund for the unauthorized charges to my Check Card, but also to attempt to educate anyone else out there who might not understand the deceptive practices used by Ancestry.com for their membership subscriptions.
My advice to anyone thinking of subscribing to this internet service would be to think again. They are deceitful, rude and a definite RIP-OFF!
Andrea
Stroudsburg, Pennsylvania
Approximately One Year ago, I subscribed for a Three (3) Month period to Ancestry.com via the Internet, as my Mother and Grandmother wanted me to do some checking on our family history. Because I had "heard" of Ancestry.com, I foolishly assumed that they were a trustworthy, up and up organization.
After the three month period was up, I was received a phone call from a representative of Ancestry.com asking me if I wanted to renew my subscription. I told the representative that due to personal circumstances (my fiancee' became very ill) it was not feasible for me to subscribe again. I told this representative to call back in a few months and ask again, as I might want to subscribe after things became more manageable for me.
Last night my fiancee' took a phone call at our home from another "Representative" from Ancestry.com, who asked him if we wanted to Continue our membership, at which time he informed them that we have not been members for quite some time. He was then informed that we had not cancelled our membership, and our credit card had been charged every three months, without our consent. Needless to say he was livid. Mind you, the three month fee is only $24.95, but when finances are tight it does make a difference.
My fiancee' had very heated words with this "representative", after which he hung up very angry. This morning I personally called Ancestry.com to discuss this issue. I was told that my membership could not have been cancelled as I thought it was, because the representative who would have called me would have given me a "Different" phone number to call and cancel. This was not the case.
I informed them that I would be contacting the Better Business Bureau, as well as my attorney and yourselves to attempt to not only receive a refund for the unauthorized charges to my Check Card, but also to attempt to educate anyone else out there who might not understand the deceptive practices used by Ancestry.com for their membership subscriptions.
My advice to anyone thinking of subscribing to this internet service would be to think again. They are deceitful, rude and a definite RIP-OFF!
Andrea
Stroudsburg, Pennsylvania
1 Updates & Rebuttals
anti
ny,New York,
Education: read the Terms of a contract before subscribing...
#2Consumer Suggestion
Thu, May 09, 2002
To avoid similar problems with unprofessional ignorant representatives, it is wise to read/check the Terms of a contract before subscribing. (I do not want to finid excuse for the company, only show how to prevent similar problems.)
FEES AND PAYMENTS
2.1 Continuous Service Membership. Subscription membership in the Service is on a continuous service basis. This means that once you have become a subscribing member, your subscription will be automatically renewed and your credit card will be charged based on the subscription program (annual, quarterly, etc.) you have chosen. Credit card charges will be processed within 24 hours after subscription and products included in memberships will be shipped shortly thereafter. You will be notified by e-mail 15 days before your subscription will end, asked to correct any information which has changed and given the opportunity to "opt out" of your renewal. From the United States, you must call Ancestry at 1-800-262-3787 at least two days before the renewal date for the cancellation to be effective.
